Hi! I have outbound routing set up to a mobile phone via GSM gateway. The call is of course established using a sub-PBX. Outbound calls work as expected.
Unfortunately, when I connect a mobile number (one of the extensions) as an agent in a queue, the entire queue behaves like a ring group — meaning no IVR, no queue announcement, etc. The caller from outside hears only a ringback tone (like in a ring group).
As soon as I switch the outbound trunk to a SIP trunk, everything works properly.
An example of such a call: 2025-05-28 20:12:20
(there are three rows/entries for that call).
What can I do so that the extension routed through the sub-PBX still rings, but the queue holds the incoming call and behaves like a proper queue?
If this can be checked right away, I’d really appreciate it, as I can’t leave the current configuration active during business hours. If it’s not possible to retrieve everything from the logs, please let me know and I’ll prepare a test environment — or alternatively, feel free to use the extension labeled “-g505orange-” which is connected via the sub-PBX for testing purposes.
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