Hi,
Just gone live with PBXes and having a few problems, any help appreciated. This system replaces a local NCH Axon PBX which worked with no problems.
I have SPA 3102 for incoming pstn lines and Voicetrading sip for outgoing calls.
Dynamic trunks are set up for each FXO, and Inbound routing to a single ring group which works correctly.
When I attempt outgoing pstn calls (0844, 0845, 0870) via the FXO trunks the calls fail.
The system log says no outbound route.
The SPA info page shows no pstn call.
Any ideas what I am doing wrong ?
Regards
Ron
Any help anyone ?
As I mentioned it all works fine for incoming pstn calls, just unable to make outgoing pstn calls. This is really frustrating as we have to use mobiles for calls which are not carried by VoiP provider. This did work perfectly under NCH Axon so I am sure it's just configuration.
Regards
Ron
I find it hard to believe this has not been addressed since May. I suspect it was resolved (but no resolution shows in this forum).
I have several SPA3000 working with pbxes (both incoming and outgoing - both local (next to me - not local to pbxes) and remote)
As said previously, this seems to be an outbound routing problem (possibly even a Trunk configuration problem). Could someone just clarify where this lies?
@artarzi: This forum posting was created on 11.06.2008 09:44 not last May. Possibly tenaille's registration date mixed you up.
@tenaille: In the section Personal Data select the checkbox for: "Allow independent moderators to see your call log & configuration data for support (readonly, no passwords) and provisioning (write trunks, extensions and dialrules) purposes"
The numbers to be dialled out are UK 0844, 0845, etc (non geographic) codes that are not handled by my current provider.
To select pstn I use a dial 9 prefix and the call should be presented to the pstn in the form 90844xxxxxx to suit the featureline configuration.
Regards
Ron
Correct me if I am wrong, but I believe the PSTN lines expect to see 0844xxxxxx not 90844xxxxxx as the dial pattern. Since no other 084[45]xxxxxx Dial Pattern exists in your Outbound Routes, you can use just that to match on the PSTN Outbound Route.
If for some reason you have to use the 9 as a prefix, set the Custom Dial Pattern of your PSTN Outbound Route to 9|0844xxxxxx which, would match on the 9 and then strip it before sending the rest of the dialed digits to the FXO[321] trunks.
Hi,
The original pstns are BT Featurelines (Centrex ?).
The 9 digit is required for outside access on these lines (I have just checked that again with a phone straight on to the lines).
After using Axon for 6 months I just reprogged the PAP2s, 1001s and 3102's with the PBXes logins. The only difference seemed to be the FXO syntax in PBXes (using 'dynamic' and not registering).
Each FXO has its incoming dp pointing to the trunk name (ie FX01) which works fine, the outgoing dp being left at xx..
The logic of the outbound routes seems fine, if I set a password for pstn access then it correctly asks me for it .
Ron
Hi,
Making progress now. I have created a trunk for outbound pstn and pointed it at my Spa3102 using a dyndns account and sip port (port forwarded to the FXO).
Outbound routing works fine but the FXO just gives me the actual pstn dial tone and doesn't dial my digits out.
The system log shows PBXes is happy with the call.
Ok,
All working now. Final problem was dtmf level too low, increased from default -16 to -6 on the 3102 and it worked.
@Diafora can you check my config is correct in principle, I will tweak exactly which numbers go to which trunk for my purposes.
Hopefully this will help others, or is it just me !
I have checked your configuration and it seems to be fine for what you described earlier. My only comment is to tighten up the Dial Patterns of your Outbound Routes so no misdialed calls can go through.
