 Thread: Inbound Routing: How to define _! |
|
|
When using several inbound routes, some with caller ID and some with trunk name, those with trunk name will take priority.
So you have to add trunk name to those with caller ID, to make them go first.
We have tested with the proposed ! (exclamation mark) but this did not help to change that order.
|
|
| Thread: Inbound CallerID Format |
|
|
This is possible with the PRO account. We can also modify your extensions.conf for you.
But why would you want to include the number into the name field? This should work automatically. If there is no name, it will just be the number. If there is one, name & number in the name field sounds a bit much?
|
|
| Thread: Wrong SoHo account activated |
|
|
Please cancel the wrong subscription, and purchase the correct one. We will refund you the full amount.
|
|
| Thread: subpbx vs trunk //queue //solved |
|
|
Sounds like your GSM gateway already connects the call (as if the called party already answered the call) while it is only ringing.
Therefore please check the settings of your GSM gateway. Maybe you can choose whether it answers the call before the called party picks up.
Otherwise you could use the FollowMe feature in extensions to solve the issue.
|
|
| Thread: Sunrise.ch |
|
|
TCP für Amtsleitungen ist jetzt verfügbar.
Wenn Sie die Portnummer 1001 angeben, wird TCP statt UDP auf der Standard-Portnummer 5060 verwendet. Dazu wird an den Servernamen einfach ":1001" angehängt.
|
|
| Thread: Sunrise.ch |
|
|
Wir nehmen das als "Feature Request". Eine Geld-zurück-Garantie gibt's leider nicht. Dafür berechnen wir ja keine monatlichen Gebühren für den Free Account.
Es kann sein, dass wir das schon bald als Feature anbieten können. Daher würde ich empfehlen, den Free Account zu behalten.
|
|
| Thread: Sunrise.ch |
|
|
Diesen Provider hat noch kein anderer User versucht.
Im Pro-, Soho- oder Premium-Account haben Sie die Möglichkeit, einen SIP-Trace zu aktivieren. Der Pro-Account ist für 14 Tage kostenlos.
Allerdings unterstützt PBXes für Amtsleitungen kein TCP-Protokoll. Wenn Sunrise nur TCP anbietet, wird es nicht funktionieren.
|
|
| Thread: Find Out Where Callers Got Your Number |
|
|
Your phone number appears on different sources, such as:
✅ Your website
✅ Google Maps
✅ Social media
✅ Offline (e.g., flyers, business cards)
If you want to know where a caller found your number, simply display a different phone number for each source.
➡ Here’s how it works:
1️⃣ Assign a unique phone number to each source.
2️⃣ Use inbound routing to forward calls to your extensions, queues, or call groups.
3️⃣ Set a custom CID name prefix for each number, such as "WEB", "MAP", or "IG".
Result: When a call comes in, you'll instantly see which source the caller used – giving you valuable insights at a glance!
|
|
| Thread: Herausfinden, woher Anrufer deine Nummer haben |
|
|
Deine Telefonnummer ist an verschiedenen Orten sichtbar, zum Beispiel:
✅ Auf deiner Webseite
✅ In Google Maps
✅ Auf Social Media
✅ Offline (z. B. Flyer, Visitenkarten)
Wenn du wissen möchtest, woher ein Anrufer deine Nummer hat, kannst du für jede dieser Quellen eine individuelles Keyword anzeigen.
➡ So funktioniert es:
1️⃣ Weise jeder Quelle eine eigene Telefonnummer zu.
2️⃣ Nutze Inbound-Routing, um Anrufe auf deine Nebenstellen, Warteschleifen oder Rufgruppen weiterzuleiten.
3️⃣ Setze einen individuellen CID-Namen-Präfix für jede Nummer – z. B. "WEB", "MAP", "IG".
Ergebnis: Sobald ein Anruf eingeht, wird dir das Keyword der Quelle direkt angezeigt – so weißt du sofort, woher der Anrufer deine Nummer hat!
|
|
| Thread: Payment Failure PayPal |
|
|
As you really are one of our first customers of 2008 we made it possible for you, and re-activated your subscription. Thanks for your loyalty!
|
|
| Thread: Payment Failure PayPal |
|
|
We don't restore subscriptions that failed three times. Please create a new subscription from the shop page.
To ensure safety throughout the 24-hour grace period, you can back up your data in Personal Data. Recently, automatic backup functionality was added for your convenience, making it easier to continue using accounts that have been downgraded to the free tier for some time.
|
|
| Thread: Callthru issue w/ ClouFON |
|
|
Do you have other trunks working with inbound routes having
- an empty trunk name
- just a caller ID starting with "+"?
|
|
| Thread: problems with incoming calls |
|
|
Did you try with different devices as extensions? You could e.g. try our Android app "Sipdroid".
If you only have one device type, you could change the codec setting.
If this does not help, the next step would be to look at the System Log. You can enable SIP Trace there, but this is only available on paid accounts.
|
|
| Thread: Please restore my soho account |
|
|
We don't restore subscriptions that failed three times. Please create a new subscription from the shop page.
To ensure safety throughout the 24-hour grace period, you can back up your data in Personal Data. Recently, automatic backup functionality was added for your convenience, making it easier to continue using accounts that have been downgraded to the free tier for some time.
|
|
| Thread: Payment and premium account cancelled in error! PLEASE HELP |
|
|
There is a 24 hour grace period. So please create a new subscription from our shop page til today 6pm.
Then everything will continue to work as usual.
If you can't subscribe again within this timeframe don't worry. We have manually logged in to your account and created a backup of all settings in the Personal Data tab.
We are working on automating this if somebody cancels a subscription accidentally, and does not react immediately as you did by contacting us.
|
|
| Thread: No TLS with Sipdroid on Android 14 and 13 |
|
|
Yes, we also noticed that an Oppo Find X5 on Android 14 refused to register on TLS, but registered on TCP, while an Oppo Find X2 Pro on Android 13, and an Oppo Find X7 Ultra on Android 14 registered fine on TLS.
We are further analyzing this.
|
|
|
