 Thread: problems with incoming calls |
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Did you try with different devices as extensions? You could e.g. try our Android app "Sipdroid".
If you only have one device type, you could change the codec setting.
If this does not help, the next step would be to look at the System Log. You can enable SIP Trace there, but this is only available on paid accounts.
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 Thread: Please restore my soho account |
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We don't restore subscriptions that failed three times. Please create a new subscription from the shop page.
To ensure safety throughout the 24-hour grace period, you can back up your data in Personal Data. Recently, automatic backup functionality was added for your convenience, making it easier to continue using accounts that have been downgraded to the free tier for some time.
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| Thread: Payment and premium account cancelled in error! PLEASE HELP |
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There is a 24 hour grace period. So please create a new subscription from our shop page til today 6pm.
Then everything will continue to work as usual.
If you can't subscribe again within this timeframe don't worry. We have manually logged in to your account and created a backup of all settings in the Personal Data tab.
We are working on automating this if somebody cancels a subscription accidentally, and does not react immediately as you did by contacting us.
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| Thread: No TLS with Sipdroid on Android 14 and 13 |
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Yes, we also noticed that an Oppo Find X5 on Android 14 refused to register on TLS, but registered on TCP, while an Oppo Find X2 Pro on Android 13, and an Oppo Find X7 Ultra on Android 14 registered fine on TLS.
We are further analyzing this.
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| Thread: Urgent Help needed - trunk outage |
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Now that you have entered a username your SIP server is incorrect. The server name is unknown in name service. Please ask your provider what their current server name is.
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| Thread: Invoice request |
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Invoices get emailed to the address of your Paypal account. Have you checked that mailbox?
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| Thread: call recording |
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We've changed call recording format for your account from GSM to uncompressed 16-bit PCM. Files are much bigger now.
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| Thread: RFC 3326 / Call completed elsewhere |
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Vielen Dank für die Anregung.
Bisher ging das nicht. Wir haben eine Ergänzung vorgenommen. Bitte testen Sie möglichst bald, ob es damit funktioniert, da wir das Update ggf. wieder deinstallieren, um Inkompatibilitäten zu vermeiden.
Es sollte für Warteschleifen gehen, nicht jedoch für Rufgruppen.
Um das Update zu laden, klicken Sie bitte einmal auf "Speichern & Starten" unter "Persönliche Daten".
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| Thread: How not use G.729 codec |
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For free accounts (like yours) G.729 is always disabled. So PBXes will not offer or accept the codec.
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| Thread: Username Change |
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Please create a new username, and let us know when you are done. We'll delete the old one and refund the fee.
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| Thread: Trunk grayed out indefinitely |
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All your trunks show registered now.
If you have a similar issue you could read System Log for diagnosis. It's available on Soho accounts.
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| Thread: leading number in inbound |
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A premium account can modify the dialplan. A lot of users on PBXes are using premium accounts.
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