RE: Payment and premium account cancelled in error! PLEASE HELP 06.11.2024 14:44

Forum: Miscellaneous

There is a 24 hour grace period. So please create a new subscription from our shop page til today 6pm.

Then everything will continue to work as usual.

If you can't subscribe again within this timeframe don't worry. We have manually logged in to your account and created a backup of all settings in the Personal Data tab.

We are working on automating this if somebody cancels a subscription accidentally, and does not react immediately as you did by contacting us.

RE: No TLS with Sipdroid on Android 14 and 13 03.11.2024 14:52

Forum: Bugs

The issue has been fixed.

Also works with Android 15! Thanks for bringing this up!

RE: No TLS with Sipdroid on Android 14 and 13 16.09.2024 09:37

Forum: Bugs

Yes, we also noticed that an Oppo Find X5 on Android 14 refused to register on TLS, but registered on TCP, while an Oppo Find X2 Pro on Android 13, and an Oppo Find X7 Ultra on Android 14 registered fine on TLS.

We are further analyzing this.

RE: Sipdroid TLS not working. TCP and UDP OK. 12.04.2024 09:10

Forum: Bugs

On our Android 14 it's working fine. First please check if you are using the right port number for TLS (5070).

RE: Urgent Help needed - trunk outage 22.03.2024 12:07

Forum: PBXes PRO

Now that you have entered a username your SIP server is incorrect. The server name is unknown in name service. Please ask your provider what their current server name is.

RE: please restore to original configuration 22.03.2024 12:02

Forum: PBXes PRO

I am sorry, we do not have a older backup on file. You can backup/restore your account in Personal Data.

RE: Invoice request 22.03.2024 11:59

Forum: Miscellaneous

Invoices get emailed to the address of your Paypal account. Have you checked that mailbox?

RE: Urgent Help needed - trunk outage 21.03.2024 16:22

Forum: PBXes PRO

Did you change your trunk configuration on PBXes? I am asking because the username seems to be empty.

RE: verify PRO subscription 21.03.2024 16:19

Forum: PBXes PRO

Yes, your subscription is OK. Thanks.

RE: call recording 07.03.2024 17:39

Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

We've changed call recording format for your account from GSM to uncompressed 16-bit PCM. Files are much bigger now.

RE: RFC 3326 / Call completed elsewhere 07.03.2024 17:19

Forum: Warteschleifen, Sprachmenüs, Faxmail, Anrufbeantworter und Rufgruppen

Vielen Dank für die Anregung.

Bisher ging das nicht. Wir haben eine Ergänzung vorgenommen. Bitte testen Sie möglichst bald, ob es damit funktioniert, da wir das Update ggf. wieder deinstallieren, um Inkompatibilitäten zu vermeiden.

Es sollte für Warteschleifen gehen, nicht jedoch für Rufgruppen.

Um das Update zu laden, klicken Sie bitte einmal auf "Speichern & Starten" unter "Persönliche Daten".

RE: How not use G.729 codec 02.09.2023 15:58

Forum: Miscellaneous

For free accounts (like yours) G.729 is always disabled. So PBXes will not offer or accept the codec.

RE: Username Change 04.06.2023 19:18

Forum: Miscellaneous

Please create a new username, and let us know when you are done. We'll delete the old one and refund the fee.

RE: Trunk grayed out indefinitely 19.05.2023 08:26

Forum: Providers

All your trunks show registered now.

If you have a similar issue you could read System Log for diagnosis. It's available on Soho accounts.

RE: Website Error if i wannt add a new Extension 10.05.2023 11:04

Forum: Bugs

We've lowered firewall strength a little bit. Please try again.

If it still doesn't work, try to pick a different password for your extensions.

RE: leading number in inbound 09.02.2023 09:36

Forum: Feature Requests

A premium account can modify the dialplan. A lot of users on PBXes are using premium accounts.

RE: leading number in inbound 06.02.2023 13:19

Forum: Feature Requests

There are already solutions for this in the forum. For inbound calls:
https://www1.pbxes.com/forum/thread.php?threadid=884

For outbound:
https://www1.pbxes.com/forum/thread.php?threadid=166

RE: Invoice request 14.01.2023 17:08

Forum: Miscellaneous

Your invoices were sent to contabilita@rxxxxt.it

RE: extension username 18.11.2022 13:04

Forum: Feature Requests

Yes, personal support would make it faster. Otherwise forum support is on a lower priority.

But I think it's working now after we made another change?

RE: extension username 03.11.2022 17:42

Forum: Feature Requests

Glad to hear registration and outbound is working from your huawei.

The inbound is a problem related to this _ for - configuration. That's why I deleted the separate thread.

We modified another table. Can you please check if inbound is working for you now?