OK, I know what you mean, this way it works, but I don't want neither, positions nor waiting times. What I need (and how I guess the normal behaviour should be) is just the IVR menu being reproduced each 30secs. Not the position in the queue.
The IVR is just a record telling the caller: "All our extensions are busy now, please keep waiting".
But as I said, despite the option I pick in both "positions" or "waiting times", the number in the queue is played on the caller side for the second and subsequent callers.
As I understand, if I set "positions" to "no", this number shouldn't be heard. It's like if the message "your number in the queue is..." was muted, but the number wasn't.
The message I'm getting right now is (for the second call in the queue): "Two" [this is the number the call has in the queue]- "All our extensions are busy now, please keep waiting" [This is the IVR].
And then, for the third one: : "Three" [this is the number the call has in the queue]- "All our extensions are busy now, please keep waiting" [This is the IVR].
Caller announcements.: 30 secs.
Announce position: no
Announce waiting time: no
Voice menu: "please_wait"
Join Announcement: nothing
I don't know if I'm being clear enough... or if I'm wrong...
anyway, thank you for your attention!