After the Digital receptionist answers anytime the caller should be hearing a ringback tone* very loud "static" plays over callers headset. I am putting static in quotes because I think I can hear a bit of the real ringback tone buried in the noise, but it is mostly static. The static starts and stops for the same period as a normal ringback tone. I.E. two seconds of static, three seconds of silence, two seconds of static, etc.
(*ringback tone: the tone the caller hears ringing in their earpiece to let them know the phone is ringing on the other end.)
I have done a bit of testing and:
- This static is ONLY during ringback after the digital receptionist (DR) pics up. All other audio is clear, including any ringback before the DR, a sample ringback tone I uploaded as a test prompt inside the DR, audio after ringback finishes (the callee picks up the phone after the DR forwards the call, etc.
- It happens no matter what I am ringing: SIP extension, Classic (POTS), going back to the GV number for voicemail, ring group, etc.
- I am using Google Voice trunks. (Someone else on the forum reported a similar, but not identical, problem with GV trunks and the DR that was never resolved.)
Any help, insight, or confirmation that this is a known problem with GV trunks would be greatly appreciated!