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Thread: RE: Admin, Please read ASAP!!
hal

Replies: 9
Views: 27342

RE: Admin, Please read ASAP!! 21.08.2012 13:35 Forum: PBXes PRO

Business model: you get the software, not the support.
It's the same model as with open source software if you think and it's not so bad.

If you value your time more that the learning time needed then personal support is a smart move.

You complain that you have to pay to post on the forum, but please think about the cost of the configuration of the forum itself, the bandwidth and housing costs.

As per your question, you have different options

call "sip:address@domain"
register a trunk with only outbound calls, create an d outbound route for that trunk and place calls

as for other questions, I suggest to have a look at the fundamentals of the SIP protocol and then paly around with the system log and SIP trace to see what's going on in your pbx.

Thread: ICMP from pbxes to the router?
hal

Replies: 0
Views: 8526

ICMP from pbxes to the router? 27.07.2012 12:05 Forum: PBXes PRO

Hi,
I'm trying to troubleshoot a network issue that make my calls drop.

Looking at the logs from my router I can see that

. the router rstablish udp connection with www1
.www1 try to ping endlessly my router that is givin no response because of security policy
.the connection closes
.the call drops

Now, I would like to know why is pbxes pinging the other endpoint so often?
Could this be related to the connection getting frop?

Thread: RE: legzzi login does not work
hal

Replies: 1
Views: 4015

RE: legzzi login does not work 24.07.2012 22:08 Forum: Bugs

sorry but you are logged in, otherwise you couldn't post to the forum.

If you wanted to register an extension, remember to create one first.

Thread: RE: Digital receptionist without options to press
hal

Replies: 4
Views: 9961

RE: Digital receptionist without options to press 24.07.2012 22:06 Forum: Feature Requests

Dont' call me Santa but you can already do what you want.

Upgrade to Pbxpro
Go to Source View
extension.conf
select aa_X (where X is your menu #)

change the line
exten => s,9,ResponseTimeout(7)

to

exten => s,9,ResponseTimeout(0)

save and apply.

Be careful, if you modify the menu in web page again, it returns to default config and you have to edit source again.

Thread: RE: Outbound routing - dial pattern to identify based on lenght
hal

Replies: 1
Views: 10760

Outbound routing - dial pattern to identify based on lenght 23.07.2012 19:24 Forum: PBXes PRO

It would be nice if the dial pattern in the outbound routes could identify a number based on lenght as well.

A small bug I found is that if you insert a prefix of 5 number, only calls to numbers 6 or more digits long respect the rule.
Calls with 5 digits are not touched, because the prefix is equal to the whole number and the system expect another figure at the end.

Thread: RE: Digital receptionist without options to press
hal

Replies: 4
Views: 9961

RE: Digital receptionist without options to press 23.07.2012 19:21 Forum: Feature Requests

You can create a queue with a welcome messagge and your destination as an agent.

Once the welcome messagge is over the digital receptionist picks up.

If it's an extension then it starts ringing but you have to figure out a good moh that remind the phone ringing

Thread: RE: Increase time limit for Skype
hal

Replies: 1
Views: 7318

RE: Increase time limit for Skype 23.07.2012 19:18 Forum: Feature Requests

It is not going to happen because of limitations Skype imposes.

If you need to call skype account have a look at those providing commercial service (the good ones are not cheap).

there is also a free utility to translate from skype to SIP but you have to maintain a server connected

Thread: RE: Default RTP and SIP Port Ranges
hal

Replies: 2
Views: 13162

RE: Default RTP and SIP Port Ranges 23.07.2012 19:16 Forum: Terminal Equipment

if it's about port forwarding, why do you care?

Setup you ata with the range desidered, then let the SIP protocol do the rest.

Pbxes and your ATA chosse the right path.

Configure your router to route udp packets to your device accordingly with his local ports.

Thread: RE: skype connect
hal

Replies: 6
Views: 18358

RE: skype connect 23.07.2012 19:14 Forum: Providers

no problem here with skypeconnect.

.Setup trunk as usual
.setup incoming rule: TRUNK NAME MUST BE YOUR SKYPE CONNECT USERNAME

no problem so far.

Add contact to skype, restart skype client; you buddy appear online.

Thread: RE: Interoperability
hal

Replies: 16
Views: 82814

RE: Interoperability 23.07.2012 19:11 Forum: Providers

have you tried

username: enter phonenumber
password: enter password:authname
SIP server: enter server:port

Thread: RE: Major problems this morning
hal

Replies: 8
Views: 12831

RE: Major problems this morning 17.07.2012 16:29 Forum: Bugs

issue is back.
https://www1.pbxes.com/status/

Thread: RE: Reason for Outage 17/07/2012
hal

Replies: 2
Views: 12007

Reason for Outage 17/07/2012 17.07.2012 10:53 Forum: PBXes PRO

Dear Pbxes,
it's been 50 minutes now that our pbx is down; we haven't received any notification about the automatic failover; in fact it didn't happen.

As soon as we regain control over the HTTP pages, we switch to another server with not luck.

We are "submit and restart" now, hoping that it would solve the issue.

Looking at the status page, we could see that SIP services are "critical" in every host.

Can you please give us an explanation on what happened and what step you are taking to approach the issue?

Thread: RE: Sound Distorted - bad quality
hal

Replies: 6
Views: 18422

Sound Distorted - bad quality 25.06.2012 16:47 Forum: PBXes PRO

Dear Pbxes,
IVR and music on hold sounds very bad, like metallic noises being playd along with music or speech.

Recordings are made from human voice and sampled at 8hz 16 bit mono and they play nice on my computer.

Tried the same recording with another pbx. No issue here

Thread: RE: ALL SIP's ARE BEING FORWARDED TO SOME WEIRD EXTENSION
hal

Replies: 1
Views: 4344

RE: ALL SIP's ARE BEING FORWARDED TO SOME WEIRD EXTENSION 11.05.2012 17:16 Forum: Bugs

Have you tried to submit and restart the pbx?

have you tried to move it to another server and then move it back?

Can you paste an example of your weird call log ?

Thread: RE: Extension with only Incoming Calls
hal

Replies: 9
Views: 16975

RE: Extension with only Incoming Calls 07.05.2012 00:17 Forum: Feature Requests

Let's say that you have ext 1000 in the reception
Let's say that your other extension are from 2000 to 2999
Let's say that you have only 1 trunk and outbound rule configured

- Create a second outbound rule, sepcifying Extension 1000 in the correct field
- Put it at the top of the list by clicking on the up arrow at the end of its name, in the left menu
- Open the other outbound rule
- Edit the Extension Field, adding 2XXX
- Save and apply

-------------------------------
diciamo che l'interno della reception è il 1000
diciamo che gli altri interni che hai vanno da 2000 a 2999
diciamo che hai solo 1 trunke una regola in uscita configurata

- crea una seconda regola in uscita, specificando il campo "Interno" =1000
- poni la nuova regola in cima alla lista, agendo sulle frecce che trovi a lato del nome, nel menu a sinistra
- Apri l'altra regola in uscita
- Modifica il campo "Interni" inserendo 2XXX
- Salva e applica le modifiche

Thread: RE: Different receptionist for different DID's
hal

Replies: 5
Views: 11782

RE: Different receptionist for different DID's 29.04.2012 22:49 Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

With inbound route; you intercept the DID and then use the approriate menu.

It's up to you how you get the call delivered to your account.

Thread: RE: not receiving voicemail emails
hal

Replies: 4
Views: 6129

RE: not receiving voicemail emails 19.03.2012 11:03 Forum: Bugs

to view voicemail
use these credential
user XXX-YY
password: ZZZZ

XXX : account name
YY: extension number

ZZZZ: voicemail password.

Thread: RE: My pbxes Account IP address
hal

Replies: 5
Views: 17377

RE: My pbxes Account IP address 19.03.2012 11:01 Forum: Providers

You wouldn't want to use IP authorization.

Every Pbxes user shares the same ip. it means that if you can make calls through your carier, everybody else can do the same.

The only difference is that you will be the one paying our bills.

Thread: Queue Member penalty
hal

Replies: 0
Views: 4489

Queue Member penalty 09.03.2012 00:41 Forum: PBXes PRO

It would be nice to have the possibility to specify the penalty for each memeber.

This way one can create a single queue instead of having more than one to reproduce the same feature

Thread: RE: Pause in talk about 0.5s (periodically) 711a
hal

Replies: 6
Views: 7956

RE: Pause in talk about 0.5s (periodically) 711a 06.03.2012 22:26 Forum: Bugs

Same issue here.
g729 record on

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