Forwarding to queue or extension after entering a PIN 15.02.2007 17:51

Forum: Miscellaneous

Is it possible to have a call connected to a queue or an extension, but only after the caller has entered a personal PIN ?

I do NOT mean CALLTHRU because this would give the caller full access to the PBX, and that's not what I want.

Any suggestions?

On Hold music not played sometimes (in Queue) 03.02.2007 10:49

Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

On Hold Music, when in a queue, is not always played.

A caller joins the queue, hears the 'join-announcement', and then hears nothing. Resulting in the caller hanging up, because he thinks the line went dead.

The caller cals back, and its working.
So nothing changed in the mean time.

Any idea what can cause this?

Yves

Callback from the web and connect to extension 03.01.2007 23:01

Forum: Feature Requests

My twisted mind was thinking of this setup:

A visitor on my website fills in het phonenumber in a form.
The form contacts pbxes.org with some credentials (pbx account, specific password, whatever), and a predefined extention is contacted.
That extension rings, and makes connection to the number the visitor entered.

This would make it possible for my customers to contact me for free

i-p-tel, how about that?
or
anyone else has a similar, already working set? If so, how?

Yves

Special characters when naming entries (eg. OHM) 29.12.2006 23:00

Forum: Bugs

Hi

I created an 'On Hold Category' named 'DKS #2'.

In the left menu it show up like 'DKS-#2'.
When I click on it, and try to delete it I see:
'Delete Music Category DKS-'.

Everything is exactly as you can read above.
The '#' did it, stupid me :-)

So, to the people out here, until fixed, don't use '#' when creating names for entries, just to be sure.

i-p-tel
this is just to let you know of the problem, and, can you please delete 'DKS #2' ?

Thanks !

Inbound routing 28.12.2006 12:37

Forum: Miscellaneous

I created 'Trunk1'.

I created an Incoming routing
Trunk1/
This makes all call to Trunk1 handled by this routing.

I created an additional Incoming routing
Trunk1/0498123456
This makes all calls to Trunk1 handled by the first routing, except calls from my cellular phone, these calls are handled by the second routing.

Now, I tought that this CallerID setting was for the number that was dialed, not the number the call was originating from.

Currently I have over 10 accounts with my sip-provider, all with one DID each, but I have one account with the same provider with over 400 DID's pointing to the same sip-account.

I read somewhere (not on this forum) that it is possible to handle calls this way (depending on the number dialed). But I'm missing the DID field in the Incoming Routing setup.

This way it's not nescessary to create over 400 accounts by my sip-provider, and making it virtually impossible to manage.

What has to be done to make this possible?

RE: Incoming routing with hours 28.12.2006 12:24

Forum: News

Zitat:

Originally posted by i-p-tel Use a rule just for trunk1. All calls from trunk2 will be handled according to what you specify for "Incoming Calls". There you can set regular and after hours.

Okay, but that means that it's not possible to create a different schedule for a second trunk.
What I wanted to do is
Trunk1->schedule 1
Trunk2->schedule 2

Is there a sollution to this 'problem'?

Is it possible to create a more complex schedule?
So when you have a break at noon, that you also can get the 'after hours' call handling from 12 till 1 o'clock.

28.12.2006 12:18

Forum: Feature Requests

Well, if you want to consult someone that is standing next to you, and you don't want the caller to hear wat you are saying...

Incoming Calls (Timed actions) 27.12.2006 19:36

Forum: Miscellaneous

Part 1:

The schedule that can be setup in "Incoming Calls" is nice, but is it possible to make it active after "Inbound Routing"?

What I want to do is this:

Call->Check Inbound Routing->depending on routing go to schedule or not->handle the call as set in the Schedule

Even better:

depending on routing go to specific schedule, so for "Inbound Rouding"/Trunk 369 go to schedule that belongs to Trunk 369, for "Inbound Rouding"/Trunk 274 go to schedule that belongs to Trunk 274.

These numbers are the actual Rouring names in my setup.


Part 2:

How to setup a schedule that covers this:

Regular hours: 10:00-12:00 and from 13:00-18:00 from mon to sat.
Or even complex: 10:00-12:00 and from 13:00-18:00 from mon to fri; and 10:00-17:00 on sat
The last takes different openinghours on different day into account.

Can I vote for another language? 27.12.2006 17:56

Forum: News

"Dutch" (Nederlands) would be nice.

I you can not find dutch language files, I can create then. Atleast, my wife can.

Just let me know...

Yves