04.07.2008 13:42 |
Forum: News |
Actually, i just realized - even tho' i now can setup 3 different days, with different hours - The reguler/after hours selection, still is very limited.
And I sure can't figure out a way to solve our own situation (We have a local Asterisk Box now, with a seperate TimeCondition menu which works fine, but we want to switch to PBXes)
Our basic situations looks like this. (If i just can decide when to reach what, life would be great :-)
Our company has IVR with 3 choises:
Press 1 for Business2Business
Press 2 for The Shop
Press 3 for Repairs
Now, the different branches of our company have different working hours.
Business2Business is open: man to fri, 8.00 to 16.00 - sun, closed
The Shop is open: man to fri, 9.30 to 17.00 - sat, 9.30 to 13.00 - sun, closed
Repairs is open: man to fri, 9.30 to 17.00 - sat, closed - sun, closed
To solve this i can use 3 diffent IVR.
IVR1 should be reached man to fri, between 8.00 and 9.30
1 (B2B) lets the call go though
2 (Shop) plays a message that the shop isn't open yet.
3 (Repairs) plays a message that the repairs isn't open yet.
IVR2 should be reached man to fri, between 9.30 and 17.00
1 (B2B) lets the call go though
2 (Shop) lets the call go though
3 (Repairs) lets the call go though
IVR3 should be reached sat, between 9.30 and 13.00
1 (B2B) lets the call go though
2 (Shop) the call go though
3 (Repairs) lets the call go though
When every someone call outside any of the opening hours, a closed message should be played.
Whether you want to keep the day/hours settings on the Incomming route or a seperate TimeConditions menu, i would prefer having these features at least:
- Be able to select day/hour/minutes, and selected action if it fits, selected action if it doesen't (like sending me to IVR1 if it fits, if not check next timecondition and see)
- If it doesen't fit any timecondition then be able to select an action (like playing the all closed message)
Looking forward to see how far this goes, thanks in advance :-)
Carsten Dahl
Denmark
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