RE: Incoming routing with hours 07.08.2008 09:35

Forum: News

Hello. This works fine now.

Only question left is, when someone dial the number after hours, how can I the PBX announce our opening hours and the hang up?

RE: voicemail message on Snom M3 and more 07.08.2008 08:55

Forum: Terminal Equipment

What i ment was, to have the voicemail-email sent in another language than english.. In my case, danish.

I can help translate if needed.

About Snom M3. I can port forward port 80 to it later this evening.

Can i PM you the info then?

Thanks in advance.

voicemail message on Snom M3 and more 06.08.2008 21:40

Forum: Terminal Equipment

First question.

Im testing out voicemail on a new Snom M3 with latest firmware.

It works fine, i recieve a message on the phone that there is 1 voicemail waiting for me.

It says: New Voicemail
When i click "center button"
I can select line, and i select my extention (only 1 to select)
It tells me the number of messages waiting.
I click "play"

Then the fun stops, it says: "No voicemail URL"..

Is there anything that I can do myself to correct this?


Next question.
I've also selected to recieve the messages on email. Works fine. But. I would like to localize the email.. In my case to Danish.. Is this possible somehow?

Thanks.

Extra account 28.07.2008 14:00

Forum: Miscellaneous

Hello there.

I have 1 premium account for testing out this service/for my own company.

I want to resell this product.
And my first sale, is another premium account - managed by me.

How do I proceed? I guess i have to register a new account, and make seperate paypal payments to it.

But can't i register more than 1 to the same email??

Thanks.

04.07.2008 16:59

Forum: News

Yes, you're right, I'm still thinking that way.. I've been trying to figure out a way to do the same thing, but thinking "your way"..

I'll try the method you suggest.

PS. do you have any guide/explenations of the send to SIP URI?

04.07.2008 13:42

Forum: News

Actually, i just realized - even tho' i now can setup 3 different days, with different hours - The reguler/after hours selection, still is very limited.

And I sure can't figure out a way to solve our own situation (We have a local Asterisk Box now, with a seperate TimeCondition menu which works fine, but we want to switch to PBXes)

Our basic situations looks like this. (If i just can decide when to reach what, life would be great :-)

Our company has IVR with 3 choises:
Press 1 for Business2Business
Press 2 for The Shop
Press 3 for Repairs

Now, the different branches of our company have different working hours.

Business2Business is open: man to fri, 8.00 to 16.00 - sun, closed
The Shop is open: man to fri, 9.30 to 17.00 - sat, 9.30 to 13.00 - sun, closed
Repairs is open: man to fri, 9.30 to 17.00 - sat, closed - sun, closed

To solve this i can use 3 diffent IVR.

IVR1 should be reached man to fri, between 8.00 and 9.30
1 (B2B) lets the call go though
2 (Shop) plays a message that the shop isn't open yet.
3 (Repairs) plays a message that the repairs isn't open yet.

IVR2 should be reached man to fri, between 9.30 and 17.00
1 (B2B) lets the call go though
2 (Shop) lets the call go though
3 (Repairs) lets the call go though

IVR3 should be reached sat, between 9.30 and 13.00
1 (B2B) lets the call go though
2 (Shop) the call go though
3 (Repairs) lets the call go though

When every someone call outside any of the opening hours, a closed message should be played.

Whether you want to keep the day/hours settings on the Incomming route or a seperate TimeConditions menu, i would prefer having these features at least:
- Be able to select day/hour/minutes, and selected action if it fits, selected action if it doesen't (like sending me to IVR1 if it fits, if not check next timecondition and see)
- If it doesen't fit any timecondition then be able to select an action (like playing the all closed message)


Looking forward to see how far this goes, thanks in advance :-)

Carsten Dahl
Denmark

02.07.2008 23:40

Forum: News

This is an important feature...!

Alot of my would-be pbx-customers will need a more advanced time/day condition planning...

Almost every customer i have, have different officehours during saturday..

Others perhaps would like different time/day conditions for different queues.. Not all parts of a company have the same officehours!

On our own, we have a PC running Trixbox.. Couple of years old installation..

It has a simple addon installed, its calle "Time Conditions".. Its the first thing my inbound route is hitting..

It works like a charm!

This is so important for me and my customers..

Carsten
Denmark