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Any update on this please.
To recap, the **<ext> pickup function does not seem to work within a ringing ringgroup.
The alternative use of a queue makes the call monitor extremely long and difficult to sort because of all the extra displayed items.
If this is just 'how it is' then I will live with it, but a way round one or the other would be good.
Regards
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Hi,
Have now put the extensions into a queue instead of a ring group.
I notice that call monitor now displays the call being offered to every extension, each on a new line. This makes the file very long and unnecessarily difficult to read. Can it not display just the extension that picks up the call, like it does for the ring group ?
Regards
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Have just tested again in the office and can confirm that if I call from ext 1 to ext 2, I can pick up ringing ext 2 on ext 3.
However if I call from ext 1 to ringgroup <1> (while ext 3 is busied), then ext 3 is subsequently unable to pick up any of the ringing phones).
All phones are in one ring group.
Regards
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Hi,
I note that when available phones in the ring group are ringing and then another phone becomes available it does not commence ringing as well. Is that the normal behaviour, ie once ringing has started its not possible for another phone to 'join in'.
In order to get around this I thought that maybe **<ext> might allow pick up of one of the ringing phones, but this doesn't seem to work when the group is ringing.
Configuration is spa ATAs
Regards
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Thanks, will do.
Regards
Ron
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Ok,
All working now. Final problem was dtmf level too low, increased from default -16 to -6 on the 3102 and it worked.
@Diafora can you check my config is correct in principle, I will tweak exactly which numbers go to which trunk for my purposes.
Hopefully this will help others, or is it just me !
'til next time,
Regards
Ron
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Hi,
Making progress now. I have created a trunk for outbound pstn and pointed it at my Spa3102 using a dyndns account and sip port (port forwarded to the FXO).
Outbound routing works fine but the FXO just gives me the actual pstn dial tone and doesn't dial my digits out.
The system log shows PBXes is happy with the call.
Only a whisker away now I think.
Ron
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Hi,
The original pstns are BT Featurelines (Centrex ?).
The 9 digit is required for outside access on these lines (I have just checked that again with a phone straight on to the lines).
After using Axon for 6 months I just reprogged the PAP2s, 1001s and 3102's with the PBXes logins. The only difference seemed to be the FXO syntax in PBXes (using 'dynamic' and not registering).
Each FXO has its incoming dp pointing to the trunk name (ie FX01) which works fine, the outgoing dp being left at xx..
The logic of the outbound routes seems fine, if I set a password for pstn access then it correctly asks me for it .
Ron
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The numbers to be dialled out are UK 0844, 0845, etc (non geographic) codes that are not handled by my current provider.
To select pstn I use a dial 9 prefix and the call should be presented to the pstn in the form 90844xxxxxx to suit the featureline configuration.
Regards
Ron
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Any help anyone ?
As I mentioned it all works fine for incoming pstn calls, just unable to make outgoing pstn calls. This is really frustrating as we have to use mobiles for calls which are not carried by VoiP provider. This did work perfectly under NCH Axon so I am sure it's just configuration.
Regards
Ron
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Hi,
The exact system log message is:
NOTICE[11484] app_dial.c: Unable to create channel of type 'SIP' (cause 3 - No route to destination)
Regards
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Hi,
Just gone live with PBXes and having a few problems, any help appreciated. This system replaces a local NCH Axon PBX which worked with no problems.
I have SPA 3102 for incoming pstn lines and Voicetrading sip for outgoing calls.
Dynamic trunks are set up for each FXO, and Inbound routing to a single ring group which works correctly.
When I attempt outgoing pstn calls (0844, 0845, 0870) via the FXO trunks the calls fail.
The system log says no outbound route.
The SPA info page shows no pstn call.
Any ideas what I am doing wrong ?
Regards
Ron
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| Thread: Problem with User view of Call Monitor |
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Hi,
As per previous thread, the extension user view of call monitor does not show external calls if caller id is set on the trunk or extension. Please investigate,
Regards
Tenaille
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Thanks
ps I have just seen my calls return in the admin call shop view.
Regards
Tenaille
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Hi,
The same thing has happened again today. I noted that after I updated the rates the call shop desk view does not display any calls against the extension. The total still shows, and the red "show" text, but when you select "show" it opens but is empty (ie no calls).
Is this just a feature ?
Meanwhile the problem I identified with the extension user view of call monitor still exists (no external calls displayed if you have caller id set on trunk or extension). Should this be raised in a separate thread ?
Regards
Tenaille
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Calls were not displayed at all. The calls appeared ok in the call monitor but no calls appeared in the call shop view against the extension number (totally blank).
This afternoon the missing calls have reappeared in the call shop view, and new calls appear also. I didn't change anything in the meanwhile so its odd.
Since then I have noted that if the caller id is set on the trunk then the call monitor shows the call, but not if you search by extension number (only caller id shows). However if you set the caller id on the extension instead then the call monitor shows (ext <caller id> so you can search on the extension number ok. The call shop view shows them.
However if you log in as the extension then call monitor does not show your external calls, only system calls like *43 or *97 (which show as your extension number, not caller id). This will cause problems.
I am trying to sort these issues prior to 'go live', but lack of substantial documentation is a handicap.
Regards
Tenaille
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Hi,
Just noticed that the call shop details are not updating.
Call monitor shows the calls but nothing appears against the extension.
Have reset PBX but no change
Regards
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