 Thread: System is down, nothing works |
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Please fix connection ASAP. Received email that system was down, it is still not responsive. Only forum works.
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| Thread: RE: Network Outage Notification |
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I get this all the time when there is a move form one server to another.. google voice see the service trying to login from a different server/ IP and it is just letting you know. I occasionally get this on regular gmail when traveling too. Just google letting you know it sees something that could be suspicious.
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| Thread: RE: 404 not found |
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Everything is back up and running.
Thank you for your prompt assistance!
Michael
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| Thread: RE: 404 not found |
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I am also getting 404 messages in my system logs.
Nothing is working, I had to bypass PBXes and forward my 800 number directly to my mobile phone.
Please help, customers are getting either busy signal or voicemail (in the best case).
Thank you.
Michael
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| Thread: RE: Static Agents in Queue |
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Today I noticed that my list of static agents (in my queue) is much larger than it should be and contains extensions or groups that do not exist in my PBX.
So far it seems to be working OK, but I still wonder why I cannot remove the extra static agents - that I do not need or do not exist - from my queue.
Thanks!
Michael
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| Thread: RE: How to buy another month of premium account? |
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I have a related issue.. I have 2 premium subscriptions because i thought i needed extra minutes/bandwidth.
How can i delete one of them so that i don't accidentally cancel???? I have been paying for extra bandwidth for several months ( my mistake) and it is time to get rid of the extra accont for now.
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| Thread: RE: URGENT: incoming NOT working |
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The problem seems to have been solved.
One very strange thing we have noticed is that, by the end of the day, the Usage counter says that we used "724 minutes or (1.4 GB)" for the first day of February.
That is impossible because we lost most of our calls since we could not use the service for most of the day.
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| Thread: RE: URGENT: incoming NOT working |
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Incoming calls (both from the queue and directly dialed to a specific extension) to sip extensions are not working, while calls forwarded to classic extensions work. Also one of the outgoing sip extensions is dead.
This problem started this morning. Normally we are registered with New York, so we tried to switch to your other servers, first Paris then Seattle from the "Personal Data" area of the site.
As of this afternoon at 3:15pm EST, our service is still not working properly.
Please advice,
Michael
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| Thread: RE: www4 is down |
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Is there a way to let us know about this kind of problems?
We missed/lost all calls for today...
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| Thread: QUEUE Regular Hours Bug |
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Originally posted on April 7, 2009.
Today is the second time that the PBX toll free number queue after hours setting is not working as programmed.
Our regular hours of 9:30am to 7:00pm Eastern(NY time) has been over-ridden by some other settings out of our control and the phone started to ring at 10pm. Our account is set for that time-zone, but it seems like the PBX arbitrarily changes the settings and starts ringing after hour.
This is an issue because our customers do not get the proper after-hour message and must stay on hold for the full 5 minutes before they are able to leave a voice-mail message.
Is this a bug? I remember that when we first started to use the PBX we had a similar problem because during maintenance our service was moved for several hours to a different server/timezone.
Please advice,
Michael
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| Thread: RE: Problem with Regular Hours/ Server and Timezone |
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Yesterday, August 13, 2008, I received lots of notifications for "Trunk Outages." After further investigation, I realized that my account was moved to a different timezone server.
Since my business hours are in EST ( Eastern Standard Time), I expect that the regular hours rules apply, independently from the server where my account is operating from.
My calls did not follow the "Regular Hours" rules for New York timezone, but some European Central timezone or that server's "Regular Hours". There are 6 hours difference and a 9 to 17 EST becomes 3 to 11 EST! making it hard to answer any phone call except for the 9 to 11 time frame...
A business cannot go chase the server where their phone communication is temporarely moved to. It would make more sense to make the Regular/After Hours rule follow a timezone that won't change with the server where the service resides.
Is there any way to fix this?
Thank you,
Michael
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| Thread: RE: "Voice Menu" in queue not audible |
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I have been trying to activate the "Voice Menu" under "Caller Announcements" in my queue, but cannot hear it.
I tried to upload the audio file both from a wav and an mp3 format file several times but cannot hear the message.
While the digital receptionist is not audible, if I press its only option (#9,) the command is executed correctly and #9 leads to the proper extension.
Is there any known bug for this particular feature of the queue? Am I missing something?
Thanks,
Michael
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| Thread: RE: Incoming routing with hours |
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We are launching our company in about one week and these are very useful features!
I just wanted to thank you for the great improvements to the digital receptionist and the incoming hours features: WAY TO GO!!!
Thank you for your excellent PBX!
Michael
Washington, DC
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| Thread: |
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| Thread: |
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Thanks for your reply.
If I select a lower than 5 minutes time, the call still hungs up with no failover. Mine is set to a non-registered extension with voicemail activated. Is registering the voicemail extension to an ATA with an answering machine attached the only way?
Other than that everything works great now!
I noticed that the afterhour works only if the extension is not listed in the inbound routing.
But when I change the afterhour to trigger it, the call is immediately terminated.
I must assume that the afterhour rule applies only to trunks that are not directly pointing to a specific extension. Is that right?
The call monitor reports reception of the call to the voicemail extension with 0 seconds.
In the System Log I see the following (the sip number is partially obscured for privacy):
VERBOSE[4651] chan_sip.c: Hangup call SIP/174730XXXXX-ef07, SIP callid 3e81344f117e4dc273a166f5509d71cc@66.54.140.46
Thanks again,
Michael
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| Thread: |
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Is there a way to transfer a call, after the "Max Wait Time" is reached, to a voice mail extension?
If a customer waited for 5 minutes and no one answered his/her call, the caller should be at least offered the courtesy to leave a message!
Also, is there a way to send a caller from a queue straight to voice mail after hour?
Thanks,
Michael
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| Thread: queue after hour to voicemail? |
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I was having the same problem, but suddenly it works. Maybe changes are not reflected right away.
Is it possible to send callers of a queue straight to voice mail after hour?
Also, Is there a way to extend the "Max Wait Time" beyond 5 minutes?
Thanks,
Michael
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| Thread: |
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Since this morning my account is not working. None of the extensions is registering.
I was setting up queues and other features on my account and was getting ready to do extensive testing.
My original plan was to upgrade to pbxes pro, once my new office becomes available. I am very concerned about this disruption in service.
Please advice.
Thank you.
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