2 extensions with same registration 29.12.2007 15:22

Forum: Terminal Equipment

Are there any objections / problems registering the same extension number at two different locations simultaneously?
Appreciate I could use ring group and setup multiple extensions but prefer to keep things simple.
Thanks
Mike

24.12.2007 18:08

Forum: Bugs

VM emails are now coming through correctly - thanks

My contribution 05.12.2007 16:07

Forum: Miscellaneous

Thank you for the fast response - I only ever wanted one account.
As per my voicemail / email notification, (reported in bugs), I assume that would be the reason why I did not receive the email saying my account was deleted.
Anyway problem sorted and at the end of the month, I will downgrade again - and happy to contribute

Email notification of voicemail 05.12.2007 15:13

Forum: Bugs

I do not get any email notification of voicemails left. I assumed this may have been a limitation of a free account however this does not work with premium either.

05.12.2007 14:37

Forum: Miscellaneous

Thanks for the support ozpoole.
This is my 'free' account (mikeparker), the other account msatt has been disabled by pbxes so I cannot go in and edit / remove anything.
So if I downgrade mikeparker, unless the other account is removed by pbxes, I will probably get another email saying I have a duplicate account
I only want one account - mikeparker

Multiple Accounts problem 05.12.2007 13:20

Forum: Miscellaneous

When I first setup an account at pbxes and configured everything, the pbx would not work correctly (I was not aware of changing servers etc). I thought the solution was to setup a new account and see if I could get that working instead. The second account worked perfectly and I was really pleased with pbxes.
I then received an email advising that I had broken your terms and conditions - which is perfectly reasonable - however I was unaware of this condition as the t/c's are all written in German.
The email advised that the second account would be deleted / disabled (again perfectly reasonable).
As I had the first account (and more experience) I deleted everything and rebuilt the exchange so it was working properly. Pbxes then disabled my second account and I continued using the now working first account.
Last weekend I then received another email saying that I had duplicate accounts and that you were going to disable my working account?
I do not need 2 accounts, I do not want 2 accounts and I do not really need a premium account. The pbx is just for home / friend use and not for commercial use.
I do not mind 'contributing' for my service but I do not like having to upgrade to post a message describing this problem.
The account I wish to keep - preferably free is mikeparker, and the account that should be deleted is msatt.
This has cost me 10.95 euros to post this message, and I see that as a 'contribution' to pbxes.
Please advise that the account mikeparker can be downgraded to free status without being disabled.
Pbxes really should have a way in which users can contact you with these sorts of problems without upgrading. This is not a support question it is customer service.

2 Voice channels 05.08.2007 12:40

Forum: Miscellaneous

I know this will be obvious to many of you however as a new user, there is no detail about it.
What does upto 2 voice channels actually mean?
Does it mean 2 simultaneous calls are allowed (either internal or external)?
Does it mean you can only have 2 external sip accounts registered?
Can you have more than 2 external sip accounts registered but only 2 will work simultaneously?
Does it mean that only 2 accounts are ever shown on the status page but more are allowed ( I can only see 2)?
etc etc.
Because of problems I have purposely upgraded to the premium service and find that I still have the same problems so is this still a limitation for premium accounts?
At the moment, the lack of this information has left me very frustrated and I feel that I have just wasted the upgrade fee