RE: Unfortunately we've received a cancellation for your soho features. 06.05.2019 15:36

Forum: Miscellaneous

I did, but now the quarterly amount has almost doubled!! I used to pay 9,95 every 3 months, now they charged me 15,95 for the same period. That not reactivating in my eyes. Can you please correct it so I have to pay the amount to which I'm used to pay?

RE: Unfortunately we've received a cancellation for your soho features. 05.05.2019 20:39

Forum: Miscellaneous

It happened today to me also. Can you please reactivate my soho account?
Billing ID I-SGFS48KGWXE6
Reason it happened: Pay Pal apparently is not applying the new credit card details automaticly to existing recurring payments :-(

RE: Maintenance on www1 21.04.2015 10:38

Forum: News

Thank you, works fine again. For the future when you need to change the IP again: Could you please inform us in advance? Then we are also able to reconfigure terminals during out of office hours. Thanks in advance....

Voice mail: can't delete messages 16.04.2015 22:03

Forum: Bugs

Hi,
it's occuring now for a few weeks that I can't delete messages from the voicemailbox after listening. The voicemail tells me to press 7 to delete the message. When I press 7, it responds message recovered. I now have several old messages that I can't delete. Is there a way to repair this? (not by disabling the voicemail box and then reenable it: to avoid recording welcome messages again and so on)

urgent: www3 down? 27.03.2015 17:07

Forum: Bugs

Still problems with the www3 server? I have a paid account and my extensions wont register. Can't access my personal page. Redirecting from www4 to www3 doesn't work too.

RE: Invoicing ? 09.03.2015 17:18

Forum: Miscellaneous

About a month ago I received this invoice in my email:

i-p-tel GmbH
Marc-Chagall-Str. 49
55127 Mainz, Germany
vat.idno. DE 149 059 847

To:

My name
ES

Account Name: s**********r
Invoice #: 5R***************15
Invoice Date: 03:42:59 Feb 02, 2015 PST
Service Date: 03:42:59 Feb 02, 2015 PST

Dear Customer,

Thank you for your order. This mail is the invoice for your PBXes purchase:

Net Total: 7.68 EUR
VAT ES 21%: 1.61 EUR
Total Amount Payable: 9.29 EUR

Copyright(C)2005-2015 i-p-tel GmbH, Germany. All rights reserved.

For me and (I suppose) for most not German taxpayer this kind of invoice is NOT accepted by the tax authoryties.
The full name and adress details (as available in the Personal Data) including my VAT-number should appear in the invoice. Can you please arrange this in the email template, so that we have a valid invoice?

And please send the invoice containing the invoice to the email as supplied in the Personal Data.

Thanks in advance.

RE: music on hold: mp3 not working? 03.12.2014 23:41

Forum: Bugs

Thank you for updating the code: uploading the file now works fine.
The mp3 file now automaticly has been converted to wav and works as on hold music.

Thanks for the quick response and solution.

RE: music on hold: mp3 not working? 01.12.2014 14:00

Forum: Bugs

I tried to upload the file again: Succesfully uploaded
And it shows a green OK after the file name.

As asked I've sent you the mp3 file.

music on hold: mp3 not working? 29.11.2014 19:47

Forum: Bugs

Is it possible that there are problems with the music on hold? I uploaded a file in mp3 (22050Hz,mono,96kbps) and when I call myself to check if it works, putting my self on hold: silence... when I upload the same file in wav (8000hz mono pcm) it works but the sound quality is horrible. Therefore I'm trying to get the mp3 working. Can you help me out please?