RE: Calls not being transfered to voicemail in any ext. 11.11.2016 05:12

Forum: Bugs

Hi,

I took your 2 suggestions into consideration and did a lot of testing.

All calls ringing on a ring group ARE transferred to voicemail regardless of the setting of the general ring timer or regardless if the incoming routing was called using SIP URIs or not.

All calls ringing on an Ext ARE NOT transferred to voicemail IF the incoming routing was CALLED using SIP URIs by another incoming routing.

I need to use SIP URIs to create time sensitive menus.

What are your suggestions to solve this problem ?

Why calls ringing to Extensions behave differently than calls ringing to ring groups ?

Thanks,

RE: Calls not being transfered to voicemail in any ext. 10.11.2016 03:44

Forum: Bugs

Sorry,

Your assumption that the problem has been resolved is incorrect.

People can not leave messages in a voicemail if the call at the extension is not answered. Instead, the PBX ends the call.

This problem is affecting all extension across the board and it is damaging deeply our business.

I will appreciate if you can resolve this glitch in your system as soon as possible.

Best Regards,

Calls not being transfered to voicemail in any ext. 07.11.2016 22:35

Forum: Bugs

Hi,

Calls are no being transfer to voicemails, if not answered, in any extension.

I already reset the PBX and no change.

Please advice.

IP Authentication Trunk instead of Register Trunk 20.10.2016 18:10

Forum: Providers

Hi There,

We are using Broadvoice which does not use registration and uses IP authentication instead.

They only allow us to give them 2 static IP's.

I can make outbound calls using your static IP 67.231.240.210 but we have not been able to have incoming calls using any of the 4 static IPs that you have.

They told me neither of the 4 IP's respond to their action pings.

Please advice if it is a special setup I have to do when I setup the trunk or is there another static IP that I can give them for this type of authentication ?

Thanks

Your servers Static IP 11.10.2016 22:02

Forum: Miscellaneous

Hi There,

My VoIP provider is asking me for your server's static IP in order to provide me with service.

It is a security issue for them.

Can you please provide me with your static IP or IP's.

Thanks,

Magicjack 07.10.2016 00:02

Forum: Providers

Does PBXes support Magicjack?

I already have the Sip credentials for my number but there is no way I can make it connect as a trunk, any ideas ?, any tricks ?

Thanks