RE: System is down, nothing works 17.11.2020 04:12

Forum: Bugs

Im am still having issues. I am unable to update my trunk so i can route calls to you again. Every time i type in new password and hit apply. Pages comes back as not able to connect.

cancellation for your premium features. 19.06.2020 15:10

Forum: Miscellaneous

Credit card had changed we just updated the info for this account. I purchased a new premium subscription to make sure it was not shut down. Please make sure we are good with 1 premium subscription.
Thank you

adjust ringtime to voicemail 19.03.2018 17:08

Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

Is there anyway to change the ring time for an extension before sending it to voicemail. The only way I can see rigth now is through a Q but that does not help me.

RE: general question 03.07.2014 17:22

Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

hey, finally did figure out the error in my config... if I had a link to the "moved" thread... I would gladly post what my error was... to give others a heads up...

the short answer...

one of the extensions in the first ring group had a "no answer send directly to a system voicemail" so that configuration was kicking in as a result of the ring group and before the ring group ring would expire and chain to the next...

Because they were both sending to the same system VM, the system behavior looked like it was skipping the second group...

Because we do want a "no answer voicemail" on each individual extension, the answer was, change the individual extension VM timer to 30 seconds, and the ring group ring time to 20 seconds... direct calls to the extension will eventually go to the correct VM, while the Ring Group will cycle as configured.