 Thread: RE: Incoming routing with hours |
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Originally posted by ygeffens
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Originally posted by i-p-tel
Use a rule just for trunk1. All calls from trunk2 will be handled according to what you specify for "Incoming Calls". There you can set regular and after hours.
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Okay, but that means that it's not possible to create a different schedule for a second trunk.
What I wanted to do is
Trunk1->schedule 1
Trunk2->schedule 2
Is there a sollution to this 'problem'?
Is it possible to create a more complex schedule?
So when you have a break at noon, that you also can get the 'after hours' call handling from 12 till 1 o'clock. |
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I asked this same question elsewhere - in its most simple terms, can we specify more than one time range.
EG, as posted above, specify 'regular hours' handling between 8.00am and 12 noon, and between 1.00 and 5.00pm, with after hours handling at other times, and between 12 and 1.
The answer was to refer to this thread - and this thread doesn't have the answer!
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 Thread: RE: Inbound calls - more than one time range? |
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Hi Pascal and others,
Under incoming calls, you can specify a time and day range for 'regular hours', and specify two different treatments to calls - calls within regular hours, and calls after hours.
Is it possible to specify more than one range?
At the moment I have 7:30-17:30, Mon-Fri as the respective time and date range.
What i want to have is regular hour treatment between 0:00-06:30,07:30-17:30,22:30-23:59
Is it possible to do this somehow? Inbound calls allows me to enter a time range as per the above and accepts it - but it doesn't actually work.
Any ideas anyone?
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| Thread: RE: Ring Group with Name |
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Originally posted by geotech
i'll vote for this. |
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Me too - its confusing trying to remember which group is which when creating IVR menus etc.
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| Thread: RE: 2 Voice channels |
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Originally posted by mikeparker
I know this will be obvious to many of you however as a new user, there is no detail about it.
What does upto 2 voice channels actually mean?
Does it mean 2 simultaneous calls are allowed (either internal or external)?
Does it mean you can only have 2 external sip accounts registered? |
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On the last point - no. You can register more than 2 external sip accounts. I have four at the moment.
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Can you have more than 2 external sip accounts registered but only 2 will work simultaneously?
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Don't quote me on this, but I don't think thats the case.
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Does it mean that only 2 accounts are ever shown on the status page but more are allowed ( I can only see 2)?
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No.
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etc etc.
Because of problems I have purposely upgraded to the premium service and find that I still have the same problems so is this still a limitation for premium accounts?
At the moment, the lack of this information has left me very frustrated and I feel that I have just wasted the upgrade fee  |
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Hopefully you haven't - PBXes is a great product. What problems have you experienced? There's a fairly active user group here and I'm sure either they, or i-p-tel will be able to help you out.
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| Thread: RE: Thanks |
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Originally posted by tommasodemot
Thanks it worked! |
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Glad to be of service :-)
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| Thread: RE: Thanks |
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Originally posted by Diafora
Hey Tommaso,
If the above is meant to restrict outgoing calls from an extension, create an Outbound route with the valid dial plans for that specific extension, and place its' extension number in the 3rd field of the Route. |
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Do it the other way around.
Under the Outbound routes that you DONT want this particular extension to use, put something in the Extensions field. You can use wildcards here.
EG, if all your unrestricted extensions are 1000-1999, and 2000-2999 are restricted, then put 1XXX in the extension field in all routes and then any extension 2000+ can't use those routes.
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| Thread: RE: Request a DID ? |
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When I click on the trunks option on the left-hand menu, one of the three options is "Request a DID" and it provides a dropdown list of countries etc.
There's not much more info about it though - how much do these cost / where are they available / are they resold VoxBone numbers for example?
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Check what settings you have on the PSTN tab under VOIP to PSTN gateway - that's the only reason I can think of which would make it auto-answer VOIP calls immediately. That, or your device may be faulty. But, I'm not an expert on SPA3000's..
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| Thread: Great feature |
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Originally posted by gadgets
Would be great to have XML feed of status available, so we could create an applet/gadget to show users how many calls are waiting, who's on calls etc.
jules. |
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I agree - that'd be really cool.
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| Thread: RE: PIN Controlled Call Through |
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Originally posted by i-p-tel
You would have to create some kind of "loopback", e.g. create a classical extension pointing to one of your US DID numbers that prompt for a PIN. |
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There is another way which I have discovered.
1) You create an inbound route called "yourusername-loopbackRoute" and set that route to 'callthru'.
2) Create a SIP extension, display name "LoopbackExtension" with no password.
3) Go back into the SIP extension and change the Dial part from SIP/yourname-LoopbackExtension to SIP/yourusername-loopbackRoute@pbxes.com
4) Create another inbound route to answer the call you want, pass it through a queue which has a join announcement for the caller, and have your LoopbackExtension as part of the static agents.
This way your calls can be selectively answered, presented with an intro message, then hooked up to a callthrough tone (with or without a password) :-))
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| Thread: RE: Play message before callthru? |
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Hi,
I would like to know if its possible to somehow play a message before the callthru prompt plays (either the "Pls enter your password" or the dialtone if there is no password set in the inbound route).
If it were possible to 'divert' to a callthru from a digital receptionist, then I could record the message as a menu prompt, and use the 't' option to auto-divert to the callthru once the menu had finished playing.
Can someone tell me if there is some way to do this please?
1. Call DID
2. Answer
3. Play message (E.G. "Hi. To dial out, enter your pin. Dial in the format 0661 then the number")
4. Present "enter password" prompt, or, if no password specified, present dialthru tone
5. proceed as callthru as per normal.
Many thanks
Chris
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Originally posted by Diafora
Starting with the IVR, I assume that is tied into an incoming DID or several of them. When you setup the DID on your provider's side, to which URI are they sending it?
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The problem was that it wouldn't route to certain extensions - I solved it by deleting and re-setting up the extensions in question, and then it worked OK. A bit of a pain - but easily fixed.
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| ...Also verify on which server your extensions are registered to. |
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Originally they were set up on www2 and when they transferred to www4 they didn't go across too well - see fix above which got them going.
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| For your Outbound trunks, try clicking Submit Changes once again, and if all else fails click on Submit & Start in the Personal Data section. |
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I think the 3600 timeout caused the problem here - after about an hour the trunks just started working again of their own accord - easy 
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| Most probably the San Diego server lost connectivity, and the Premium accounts were automatically moved to the NY server. |
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I noted that and yes I can log into the www4 server but lots of things aren't working. Some outbound routes are now not functioning, and my IVR is playing up.
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| Thread: |
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Hi there,
I'm trying to access my PBXes account this morning but when it redirects to https://www1.pbxes.com/config.php it just times out. The other PBXes sites seem to be working OK, and my phones/etc are registering OK with the SIP server - I just can't access the config interface.
Any ideas?
C
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