RE: Greeting message in MP3 24.02.2017 01:13

Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

I am having the same problem.

I exported my file to WAV in 8bit 16khz mono pcm, but PBXES tells me "bad format" whenever I try to upload.

In 2012 pbxes accepted my files, but since 2016 and now in 2017 I can't upload them anymore.

I tried different converters, but nothing works. Help please!

Pbxes.org billing billing problem 14.03.2015 04:42

Forum: Miscellaneous

I wanted to change the credit card to which my premium account is billed, but I couldn't find any place to do so, not any contact email address to request this.

Mi account was charged today to the wrong credit card and that will have bad tax-implications for my company.

Whom should I contact to fix this?

Thank You,

Mauricio

Outbound Trunk (callwithus) and Pbxes not connecting 17.07.2013 21:26

Forum: Providers

Hello,

GENERAL ISSUE:
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Calls outgoing through callwithus.com outbound trunk are not being connected.

DESCRIPTION OF THE ISUE:
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During The last few days I had been receiving intermitent emails from pbxes telling me that my three callwithus.com trunks were down and then up again.

Now the problem is much worse, since Pbxes is no longer sending any outbound calls to this provider.

CLUES TO SOLVE THE PROBLEM
------------------------------
(1) I tried connecting directly to callwithus.com (not using Pbxes as an intermmediate), and the calls go out flawlessly.

(2) When on PBXES website I click on "Status" and I see that callwithus trunks are grayed out.

(3) NEW INFORMATION: I'm being told that www2 and www3 are being banned. The only suggestion they gave me was to either switch to a different wwwX or to find an alternative to PBXES.

Can you please help me fix this problem?

Thanks,

Mauricio

Different receptionist for different DID's 13.03.2012 22:15

Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

Hi, I'm trying to setup different menu's for my digital receptionist, based on the phone number (DID) that the call is incoming to my PBX.

For example, for my DID's in Mexico, I want the receptionist to answer in Spanish with an according Menu, but for people calling from my DID's in the US, I want to greet them in English and give them a special Menu.

I've been trying different things, but nothing works

How can I achieve this?

Thanks!!

Mauricio