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Thread: Help needed - Blacklisted!!
mst

Replies: 0
Views: 4652

Help needed - Blacklisted!! 06.05.2011 21:17 Forum: Miscellaneous

Hi,

My original post is at http://www1.pbxes.com/forum/thread.php?t...233908504&sid=, but seing that it has been ignored for 2 weeks by IPTel, I am creating this new post. Please someone at IPTel answer me with a real email, not with noreply@pbxes.org... grrr this is frustrating!!!

My original request is as follow, I created the account "YnorGroupHolding" for one of my friend, but that account got created under datacenter www1 (I am not sure if it was a bug or not, but it was a nasty bug). Because my IP address is supposed to be threated by www4, then for that account, I couldn't create any trunks or extension. I couldn't even change any information under personal information, even changing the www1 to www4 was impossible.

So you understand that I needed to create a second account using the same email as the first one, this second account is "YnorGroup". So that second account was created properly under www4, so we were able to create trunks and extension. Then, we recieved an email that the second account will be deleted (or blocked), but didnt say that it will take the trunk with it and blacklist my phone number.

So today, the second account (YnorGroup) is blocked, but in the meantime, I have deleted the first account (YnorGroupHolding) from your system.

Can you please restore the account YnorGroup, now that I have deleted the first account YnorGroupHolding??? Hopefully restoring the second account will remore my phone number from the blacklist!!

Please someone help me!!!

Thread: RE: Blacklisted??????
mst

Replies: 6
Views: 16936

RE: Blacklisted?????? 28.04.2011 04:19 Forum: Miscellaneous

Hi,

Sorry but I posted my last post in the wrong topic (under feature request - please delete that post). But here is my initial request.

I have my cell phone number blacklisted by another account. It has been deleted by your system. That account was another one I created for a friend, but for some reason, the day I create it, it was created in the datacenter www1. So I couldn't create any trunk or change the personal information because it was not under www4. Even trying to change from www1 to www4 was not possible.

So then I created another account for my friend, and that one got properly created under www4, so we were able to create trunks and extension. Then we got an email regarding the second account that it will deleted after some day because of duplicate account with the same email. So we couldn't reach anyone at I-P-Tel, and the second account got deleted. Now my cell phone number is blacklisted with that second account, and also we cannot remove the trunk that was created in.

My request is as follow: please delete the trunk that is created in that second account, and also remove my cell phone number from the blacklisted list.

Please pm me for the accounts name. Thank you,
Stephano

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