RE: Please do *not* cancel my Subscription 08.06.2011 03:24

Forum: Miscellaneous

Same case here.

I paid this month suscription fee and then erroneously this suscription was cancelled by paypal.

I suscribed again in order not to loose all my configuration data, (It's only 24h. grace period). Now I've two charges on my paypal account for this month, the one that belongs to the cancelled suscription and one other for the new one.

Additionally the only way to contact you was either paying to open a case or using this forum... It would be nice if you consider offering another contact channel for this kind of issues.

RE: Hearing queue order before announcement... :S 11.02.2011 23:43

Forum: Bugs

OK, I know what you mean, this way it works, but I don't want neither, positions nor waiting times. What I need (and how I guess the normal behaviour should be) is just the IVR menu being reproduced each 30secs. Not the position in the queue.

The IVR is just a record telling the caller: "All our extensions are busy now, please keep waiting".

But as I said, despite the option I pick in both "positions" or "waiting times", the number in the queue is played on the caller side for the second and subsequent callers.

As I understand, if I set "positions" to "no", this number shouldn't be heard. It's like if the message "your number in the queue is..." was muted, but the number wasn't.

The message I'm getting right now is (for the second call in the queue): "Two" [this is the number the call has in the queue]- "All our extensions are busy now, please keep waiting" [This is the IVR].

And then, for the third one: : "Three" [this is the number the call has in the queue]- "All our extensions are busy now, please keep waiting" [This is the IVR].

My configuration:

Caller announcements.: 30 secs.

Announce position: no
Announce waiting time: no
Voice menu: "please_wait"

Join Announcement: nothing


I don't know if I'm being clear enough... or if I'm wrong...
anyway, thank you for your attention!

Hearing queue order number before announcement (IVR)... :S 28.01.2011 14:06

Forum: Bugs

If frequency is set to something different from 0 (in announcements section), everything is fine for the first call, but despite having "position announcement" set to "no", for the second and subsequents calls wich joins the queue, a message by saying the number the call has in the queue can be heared. (Just the number, "2", or "3"... and so on, but not the message... "You are placed...")

I don't know if this is happening to everybody, but at least in the spanish configuration it happens!