RE: don't know why my free account was blocked 02.12.2009 12:31

Forum: Miscellaneous

Thanks,
And in this thread i could read how to downgrade to my free account:
PBXes » English » Miscellaneous » How to downgrade from Soho account to free account?

Thanks once more, over and out.
Roland

RE: don't know why my free account was blocked 01.12.2009 20:24

Forum: Miscellaneous

Thanks a lot for your quick respons, all is working fine again. Pity i had to get a paid account to get things solved. i guess i can cancel that paid account now to get back to my free account? So that no SOHO subscriptionmoney is drawn from my paypal account next month?
Regards, Roland.

RE: don't know why my free account was blocked 01.12.2009 10:54

Forum: Miscellaneous

i created a second account because the first one (rolandbaumgarten) was one day suddenly a total mess from your side, i could.nt reach it anymore or change modes so i decided to get rid of it which i did. After that i created a new account (rolandpauline). i don't understand why that first account is still visible on your side. Anyway i don't use it anymore. i only use that new account rolandpauline. Please get rid of the first account!
At this moment my existing account rolandpauline which i paid for!! is not working again. I can't register anymore.
Please HELP

don't know why my free account was blocked 29.11.2009 17:41

Forum: Miscellaneous

a few weeks ago my free account was suddenly blocked.
Your e-mail of November 6, 2009 mentioned:
"This can have the following reasons:

* You violated our terms of service for free accounts.
* You exceeded your minutes quota during a past month.
* You failed to make a payment.

Exceeding minutes quota requires upgrade to Premium or PRO.

Best regards,
i-p-tel"

I did'nt understand why my account was blocked because i did not violate anything and i did not exceed my quota.
Could you explain?
I upgraded to a soho account to get things working again.
and to be able to write my complaint to you on this forum.
I hope i get an answer.
Regards, Roland