Music on Hold problem, again? 08.06.2009 23:14

Forum: Bugs

Hello

I have tried to upload an mp3 uder music on hold, and the file doesn't go anywhere, I keep getting: "wav Ok" or "wav Bad Format"
no new files are added, only the one default file is updated and doesn't play.
the mp3 won't even show up

is it the same problem posted here ?

Please let me know, I need to go live soon
Thank you

RE: email call recordings? 31.05.2009 02:21

Forum: Feature Requests

Hi Diafora

I have been digging a bit especially for the notification on missed calls
that is a very important feature for businesses

I hope you are considering developing this one as I am thinking I'll be forced to switch to another solution at some point

hoping that it helps you and facilitate your job in implementing such a feature here is some usefull information

http://www.theschmandts.org/blog/2007/05...ls-in-asterisk/

https://www.trixbox.org/forums/trixbox-f...ion-missed-call

let me know what you think about this
I am very keen on having this feature!

Thank you anyway

RE: ISSUE: queue -> call drops after 1 try voicemail doesn't pick up 30.05.2009 18:56

Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

Hi Diafora

thanks for the reply

before I buy some support can you tell me what it means "congestion" found in the call monitor log as follows:

2009-05-30 01:18:44 "sales" <0xxxxxxxx> 9102 ­ from-internal-cont Congestion 00:00:00

just wondering if that can be part of the problem

about your explanation, let me add some additional details to my issue description as I believe it will help fixing this issue:

as mentioned above every extension is setup to fork and forward if unavailble to it's mobile phone

example:
ext 100 (sip ext)
ext 9100 (classic ext - follow me of ext 100)

if I setup an inbound route to dial ext 100 the call is routed properly and forwarded to the mobile and if the mobile doesn't answer the call is properly routed to voicemail of ext 100.

so it works and very nicely

but if I set up a queue to ring 100 and 101 and set the queue fewestcalls then the call drops

to my knowledge there is no difference in the kind call that is been made in the 2 different scenarios described above; the SIP proxy involvement is exactly the same whether I dial 100 from inbound routing or dial 100 and 101 from a queue

This is the reason why I thought it could be a bug
can you please clarify the above and then if needed I am also open to buy support, but it seems to me it's an issue of how the queue handles the call

I hope it helps
let me know asap
Thank you very much!

ISSUE: queue -> call drops after 1 try voicemail doesn't pick up 30.05.2009 01:16

Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

As per subject

if someone calls as per my inboud routing the call is picked up by digital receptionist and then goes to a queue

the queue has 2 static agents
both agents are set up to fork call and forward if unavailable to their mobile phones (setup as classic extension)
ring strategy of the queue is fewestcalls
failover destination of the queue is voicemail

the problem is when someone enters the queue the call is forwarded only once and if the agent doesn't pick up the mobile phone then the call drops without even going through voicemail

seems like this is a bug
please let me know

Thanks

change seconds before Voicemail picks up 30.05.2009 00:45

Forum: Feature Requests

Hello again

I have not been able to find out to change the wait time for an extension before the voicemail picks up the call
I noticed by default it's 30 seconds, can I change it to say 40 or 50 seconds individually on some extensions?

Thanks

log user in queue wihout being online 29.05.2009 22:07

Forum: Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups

let me see if I can explain this esily:

I have a queue
some of the operators will only be available via classic extension

so my question is: how can a classic extension log in and out of a queue?

the scenario is that for a queue some of the operators will only be reachable over mobile phone (no interent)
but I need them to be able to log out of the queue when they switch off their mobile or when they are not available

how can I do this?
Thanks

how to email call recordings and call record details 29.05.2009 22:03

Forum: Feature Requests

Hello

I need to send the call recordings to an email address as soon as the call ends

how can I achieve this?

Can I also send via email the CDR found in call monitor after the end of each call so that I can be notified via email of missed calls?

these are very important features
let me know if it is possible and how

Thank you!

RE: prblem routing calls trhough tf.callwiths.com (CallWithUS Toll Free trunk) 29.05.2009 16:19

Forum: Providers

hello bobmats

thanks for the answer. it doesn't really help soliving my problem though

I am not trying to send calls to "sip.callwithus.com"

instead tf.callwithus.com
which requires calls to be sent without user and pwd

and if you read my messages you will see that I did create an outbound route.

still the problem is that calls are sent to xxxx@pbxes.org
and not to xxxx@tf.callwithus.com

I got in touch with sergey at callwithus, very helpful and responsive guy, he said that the call never hit their server from the log.

So the first issue is that pbxes doesn't route properly

can pascal or anybody from pbxes look at this asap?

Thank you

prblem routing calls trhough tf.callwiths.com (CallWithUS Toll Free trunk) 28.05.2009 02:51

Forum: Providers

hello

I am unable to place calls trhough tf.callwithus.com

I need to terminate all toll free calls to the above server

so I setup a trunk for tf.callwithus.com and saved it leaving the username and pwd fields since callwithus is expecting an unauthenticated call.

I also setup an outbound route to place all calls starting by 1800 / 1888 / 1877 / 1866 through the trunk just setup

but when I place a call I get the pbxes ivr saying "the person you are calling is unavailble, please try again"

from my account log it shows that the call was sent to 18882048647@pbxes.org

Am I doing something wrong or is there a problem with my account?
please let me know
Thank you