 Thread: Telephones down and status panel unavailable for 3 days |
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Dear Sirs,
our voip telephones went down on Saturday 24th in the morning and are still unavailable now.
Moreover, we cannot access the status panel because an error is reported (Error loading configuration file variables.txt?aldope=43305)
So, from our perspective, your systems have been out of service for three consecutive days: this is not fair.
Please let us know when your systems will be fully operational.
Best regards,
Combat Systems Academy
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| Thread: RE: Account disabled |
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Reading your reply,
I realize that your understanding of written English is extremely limited too.
Sincerely,
Alberto Mensi, Italy
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| Thread: RE: Account disabled |
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Dear Sirs,
following your previous "cleaning up" email that I replied in this forum on May 1st, giving you the best explanations, you have suddenly disabled my "discoworld" account.
Most of all, I realize you don't even care for your customers, infact my post had no answer at all; this is ill-mannered.
Disabling the above said account you've discontinued a simple yet important communication service; this is not professional.
I sincerely tried to inform you that what yo call "violation of term of service" was infact due to my personal sponsorship of your service in different projects, so it was normal for me to be entiteld of two accounts, one paid because it makes use of many estensions and features and one free because very simple.
And with the same transparency I asked you, to be in compliance with you term-of-service, how to change this double entitlement to avoid a service loss.
But you did not listen to me.
So, for your lack of customer care and for the outcoming fault you have produced disabling the account, I must advise you I won't raccomend your service to anybody else any more and I'm thinking about to suspend this paid account too.
This message to warn other correct people, that for previous satisfaction with Pbxes.org have raccomended this service receving an undeserved treatment in return.
Sincerely,
Alberto Mensi, Italy
(...Post this in the "what our clients say" front-page banner, I dare you)
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 Thread: RE: Received "Cleaning up" email |
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Hi,
as I am the ICT Manager for two different companies, I've registered two separate accounts for them, named "discoworld" and "csa".
"discoworld" was the first business to be activated (200 and it's simple project relying on a free account.
"csa" was the last one (2009) and it's a bit more complicated project, so it takes a payed account.
Now, you've sent me an email in which you notify that the firts one is going to be deleted, according to your policy.
As it would not be correct to delete the "discoworld" account just because the same person is managing two different systems (in effect I'm sponsoring your service), please let me know if changing personal data would avoid this conflict and eliminate the risk of deletion.
Moreover, I'm going to develop new voip projects and it's likely me to activate still more accounts with Pbxes.org in the near future, so please let me know how to deal with this matter in full respect with your operative policy.
Best regards,
Alberto Mensi, Italy
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