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Thread: No replies from PBXes for over a month & trunk still blocked
fki

Replies: 0
Views: 4328

No replies from PBXes for over a month & trunk still blocked 16.04.2012 16:10 Forum: Miscellaneous

Over the last 5 weeks I have posted three messages to the forum, but no replies from PBXes. They blocked the free account after communicating that (fair enough), but still keep one of my trunks in use in the "eliminated" account. This stops me from using my incoming DID in a paid account we also have. Very unpleasant.

Here goes again the same message:

Dear I-P-TEL,

Recently I got an email from you about having two accounts. In fact, we as a foundation have an account with you and I personally have an account for my family. The first one we pay for ("fki"), the other one was a free account ("wt").

Now you have eliminated my free account, but my personal SIP trunk I had registered in that free account seems to be still active. When I try to register the personal SIP trunk, that I had formerly managed through the free account, in the paid account, it won't let me, because it thinks it is already registered. It says "trunk already in use by wt". So apparently you didn't eliminate my free account completely. This is rather unpleasant, as I can't manage my SIP trunk any longer. Can you please make sure the account "wt" is completely gone with all its trunks? Only then can I register the trunk in the paid account so it seems.

I do hope for a quick reply.

best regards,

Wouter Tebbens

Thread: free account eliminated, but trunk seems to be still registered
fki

Replies: 0
Views: 5070

free account eliminated, but trunk seems to be still registered 27.03.2012 15:19 Forum: Miscellaneous

Dear I-P-TEL,

Recently I got an email from you about having two accounts. In fact, we as a foundation have an account with you and I personally have an account for my family. The first one we pay for ("fki"), the other one was a free account ("wt").

Now you have eliminated my free account, but my personal SIP trunk I had registered in that free account seems to be still active. When I try to register the personal SIP trunk, that I had formerly managed through the free account, in the paid account, it won't let me, because it thinks it is already registered. It says "trunk already in use by wt". So apparently you didn't eliminate my free account completely. This is rather unpleasant, as I can't manage my SIP trunk any longer. Can you please make sure the account "wt" is completely gone with all its trunks? Only then can I register the trunk in the paid account so it seems.

I do hope for a quick reply.

best regards,

Wouter Tebben

Thread: RE: Disabled account for unknown reason
fki

Replies: 10
Views: 14955

RE: Disabled account for unknown reason 09.03.2012 09:45 Forum: Miscellaneous

Dear I-P-TEL,

unfortunately there are not many ways to contact you and the forum doesn't allow me to create a new thread, so I post it here. A week ago I got an email from you about having two accounts. In fact, we as a foundation have an account with you and I personally have an account for my family. The first one we pay for ("fki"), the other one was a free account ("wt").

Now you have eliminated my free account, so today our phone stopped ringing. What is more, when I try to register the personal SIP trunk, that I had formerly managed through the free account, in the paid account, it won't let me, because it thinks it is already registered. It says "trunk already in use by wt". So apparently you didn't eliminate my free account completely. This is really getting rather unpleasant now. Can you please make sure the account "wt" is completely gone with all its trunks? Only then can I register the trunk in the paid account so it seems.

I do hope for a quick reply.

best regards,

Wouter Tebbenstrunk already in use by wttrunk already in use by wt

Thread: RE: "you registered more than one account" email, but I didn't!!!
fki

Replies: 40
Views: 93856

RE: "you registered more than one account" email, but I didn't!!! 08.03.2012 17:01 Forum: Bugs

Dear I-P-TEL,

unfortunately there are not many ways to contact you. A week ago I got an email from you about having two accounts. In fact, we as a foundation have an account with you and I personally have an account for my family. The first one we pay for ("fki"), the other one was a free account ("wt").

Now you have eliminated my free account, so today our phone stopped ringing. What is more, when I try to register the personal SIP trunk in the paid account, it won't let me, because it thinks it is already registered. So apparently you didn't eliminate my free account completely. This is really getting rather unpleasant now.

I do hope we get a quick reply, as you know phone service is something people rely on.

best regards,

Wouter Tebbens

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