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--- RE: Ivr #t command (http://www1.pbxes.com/forum/threadid.php?threadid=1684)

Ivr #t command

I need to change the time the option t command takes in ivr to
if no options are pressed in by caller.at present the delay is too long before sending to ring group it gives the caller the impression that the call has ended and they hang up.any suggestions?

RE: Ivr #t command

What did you measure as the current delay and what do you wish it should be?

Yeah I have the same request.

For example, lets say you want to have a quick "hidden" menu at the start of each call, but if no one selects anything while the message is playing, immediately send them to a call queue.

For example, lets say I tell a select group of people that they can dial a direct extension or access their voice mail, or use a call through system when they phone in if they simply press a key while the "Please hold while we answer your call" message is being played.

Currently, the only way to do this is to send them to a menu at the start of the call, and then have a long (non changeable) timeout pause while the system waits for input, and then they can be forwarded to the ring group / queue.

What we are looking for is a way to have a menu and its a case of either the caller presses the key in time (before th end of the message) or they miss it and are taken directly to the call queue with no pause.

RE: Ivr #t command

Hello!

Did you resolve your problem?
I have -exactly- the same prob.