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Cant access account from home IP

When i am connected to my home internet connection (BT in the UK) I cannot access pbxes.org or use my sip phone. If I am connected to my VPN or mobile data plan, its fine.

Could my IP address be blocked, and if so, how do i unblock it?

RE: Cant access account from home IP

Sorry, this has happened by accident. Please send your IP to support@pbxes.com to unblock it.

RE: Cant access account from home IP

Email sent.

Thanks....