PBXes - Print: Can't manage alias Trunk from Eutelia

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Posted by automativo on 05.11.2020 at 13:12:

Can't manage alias Trunk from Eutelia

Dear Support,

we'd like to manage different inbound trunks in order to have a "personal" number for some agents (extensions).

We use Eutelia as provider, but we have a unique username with different aliases.
We create different trunks with trunk name the same as alias name. But if we try to call different numbers we take always the same trunk. It didn't switch.

Best
Nicola

Posted by i-p-tel on 05.11.2020 at 13:56:

RE: Can't manage alias Trunk from Eutelia

How did you know which of the trunks was chosen?

The status display is inaccurate in this respect. You should try with different inbound routes. If this does not work, please record an incoming INVITE message in System Log enabling SIP Trace.

Posted by automativo on 05.11.2020 at 14:02:

RE: Can't manage alias Trunk from Eutelia

I'm looking into SIP Trace, but I'm not able to understand why PBX didn't switch from two extension.

Posted by i-p-tel on 06.11.2020 at 13:38:

RE: Can't manage alias Trunk from Eutelia

Eutelia can only be registered once with one username. If you need several DID numbers, you need to have them on more than one username.