PBXes - Print: Caller/Customer Cannot hear phone rings

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Posted by suvidh on 09.01.2019 at 17:19:

Caller/Customer Cannot hear phone rings

HI Team,
Since last couple of days our customer/caller are getting frustrated as they cannot hear the rings at their end. phone ringing at our/receiving end but at their end its blank so they cant understand whether its ringing or no and getting frustrated. Can you please look into it and advise asap. Thanks

Posted by i-p-tel on 09.01.2019 at 17:39:

RE: Caller/Customer Cannot hear phone rings

Can you please give a sample DID number to check? Please send it to presse@i-p-tel.com

Thanks!

Posted by i-p-tel on 10.01.2019 at 10:35:

RE: Caller/Customer Cannot hear phone rings

Thank you for writing some of your DID numbers.

Your music on hold was gone. We restored it from backup, including a USA ringback tone that you set for some queues.

Please check your music on hold files are complete now.