PBXes (http://www1.pbxes.com/forum/index.php)
- English (http://www1.pbxes.com/forum/board.php?boardid=16)
-- Miscellaneous (http://www1.pbxes.com/forum/board.php?boardid=19)
--- Subscription renewed by mistake (http://www1.pbxes.com/forum/threadid.php?threadid=1542963690)

Subscription renewed by mistake

Dear Sirs,

I received a yearly renewal for the service. I supposed to have canceled the subscription to it, but a mistake has happened and the renewal has been applied as well.
As you can see, we are no longer using your service since June 2018. While we have always appreaciated your service as reliable, we no longer need a PBX.

So I'm asking you to revert the latest payment (see below) and refound us for it as we have stopped using your service a long ago.

Account Name: rcsitaly
Invoice #: 2BB760940M833371A
Invoice Date: 07:30:02 Nov 10, 2018 PST
Service Date: 07:30:02 Nov 10, 2018 PST


Thanks for your attention.

Michele Logrippo

RE: Subscription renewed by mistake

Sorry, we can't refund it to you. As stated when subscribing there are no refunds.

May we suggest to keep the account in case you need it, and cancel in due course before the next renewal.