PBXes - Print: RE: want to downgrade from soho to free

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--- RE: want to downgrade from soho to free (http://www1.pbxes.com/forum/threadid.php?threadid=1504828999)

Posted by skzn on 08.09.2017 at 02:03:

want to downgrade from soho to free

recently my free account was disabled despite i only have one free account. so i was forced to pay just to keep using it. i would like to downgrade to free but i'm not sure you won't disable it again for the same reason. i don't understand what is wrong with this account and what makes you feel i have more than one active account.

Posted by i-p-tel on 14.09.2017 at 09:54:

RE: want to downgrade from soho to free

Our records indicate that you created more than one account on PBXes.

Posted by skzn on 17.09.2017 at 13:44:

RE: want to downgrade from soho to free

thank you for your reply. the only account i had before was 'nfixpbx' which i deleted prior to migrating to this one (i've got erase confirmation email dated before the new account setup). if for some reason 'nfixpbx' still remains active (though i have deleted it) please remove it forever. i'm going to downgrade to free.

i would kindly ask you to review my current account in your database and remove any previous account links or traces which make you feel i have more than one active account.

thank you in advance.

Posted by i-p-tel on 22.09.2017 at 16:24:

RE: want to downgrade from soho to free

OK, we have erased that info about your former account.