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--- RE: Directory Issue (http://www1.pbxes.com/forum/threadid.php?threadid=1447086720)


Posted by thefool on 09.11.2015 at 17:32:

Directory Issue

Good day, I was advised by a caller today that the 'directory' feature in the digital receptionist for our account is not connecting and is resulting in the calling hearing 'goodbye' and then the call is disconnected. I'm not sure how long this has been happening, nor do I know whether it is a universal issue. We do know that when you select the '#' key to reach the directory the call is disconnected. We also tried with *411 and had the exact same hang-up result. Please advise.

Dan


Posted by i-p-tel on 11.11.2015 at 10:07:

Lampe RE: Directory Issue

We've worked on it. Please click "Submit & Start" in "Personal Data" to update. Does it function properly for you now?


Posted by thefool on 14.11.2015 at 02:12:

RE: Directory Issue

Thank you, it appears to be working as expect now. Is there anything in the settings I could have changed to correct it?

Dan


Posted by i-p-tel on 14.11.2015 at 10:59:

RE: Directory Issue

No, this was an incompatibility in our software. We have fixed it. Thanks for your report!

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