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--- RE: Directory Issue (http://www1.pbxes.com/forum/threadid.php?threadid=1447086720)
Directory Issue
Good day, I was advised by a caller today that the 'directory' feature in the digital receptionist for our account is not connecting and is resulting in the calling hearing 'goodbye' and then the call is disconnected. I'm not sure how long this has been happening, nor do I know whether it is a universal issue. We do know that when you select the '#' key to reach the directory the call is disconnected. We also tried with *411 and had the exact same hang-up result. Please advise.
Dan
RE: Directory Issue
We've worked on it. Please click "Submit & Start" in "Personal Data" to update. Does it function properly for you now?
RE: Directory Issue
Thank you, it appears to be working as expect now. Is there anything in the settings I could have changed to correct it?
Dan
RE: Directory Issue
No, this was an incompatibility in our software. We have fixed it. Thanks for your report!
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