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--- RE: Ghost System Recording over riding any join announcement selection for Queues (http://www1.pbxes.com/forum/threadid.php?threadid=1362323525)

Ghost System Recording over riding any join announcement selection for Queues

I have always had 1 Queue that has always used the 1 recording as a "join announcement". I now tried to set 2 more queues up each with a different Join Announcement from the system recordings.

It seems no matter what i upload or record as a system recording or the name applied, no matter what selection I make in the Queue I always get the same old recording playing to the caller of that Queue.

I have tried so much as to delete every System Recording that is shown and record a new simple test recording through the handset, again when selected as the join announcement for a Queue, the Queue will play the old recording that is no longer shown.

It is as if a copy of this old recording has been stored in the system with a over ride all setting and yet is not visible in the setup panel.

For the moment I have had to remove all Join Announcements from all queues, I suspect PBXES admin will have to remove this rouge recording from there access level before I can achieve normal use of this function.

Unless I have completely missed something???

RE: Ghost System Recording over riding any join announcement selection for Queues

I'm having the same issue and this is 2014!

PBXES Admin, would you clean out recordings and reset all digital receptionists for ralstonci?

Thanks,

Gary

RE: Ghost System Recording over riding any join announcement selection for Queues

When uploading a new recording, please click "Submit" at the bottom of the page, after you pressed upload and the upload was finished.

RE: Ghost System Recording over riding any join announcement selection for Queues

We've improved the System Recordings tab.

Now you can verify recordings by clicking them to listen to.