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Subpbx with spa-3000

Hi,

I am trying to setup spa-3000 connected to my pstn as subpbx.
I have it registered to pyxes account have incoming route with the name of subpbx with call group as destination, but can't dial in.
When I diall my pstn number spa answers the call and I get dial tone.
The only way to get into any of my extensions is to dial it followed by pound sign.
Anyone knows what might be wrong?

TIA,

Bart