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--- inbound routes not working (http://www1.pbxes.com/forum/threadid.php?threadid=1317828816)

inbound routes not working

Hi there!

I have a trunk from MyDivert, and that was the name of it. I've created an inbound route for that trunk. It wasn't working, so, checking the logs, I had the feeling that it would be identifying the username of that trunk. So, at the trunk name on my inbound route, I've put that instead. Again, not working. Then I changed to trunk name to match the username. No go.

I have no idea what is wrong, but wouldn't it be sufficient to just create an inbound route and put the trunk name/username and things would work?

[UPDATE] I discovered what was wrong - MyDivert is one of those trunks where one must use the DID number under the Trunk name on the inbound routes in order to get the call correctly identified and routed. Now it works.