PBXes - Print: RE: Voicetrading problem

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--- RE: Voicetrading problem (http://www1.pbxes.com/forum/threadid.php?threadid=1312448557)

Posted by telagente00 on 04.08.2011 at 11:02:

Voicetrading problem

Hi,
Anybody having problems with Voicetrading today ?
Yesterday afternoon all my calls via Voicetrading started failing with sip error 500. I raised a ticket with them but haven't heard anything other than the automated response e-mail accepting the ticket.
Regards

Edit: 13:00 Well coincidence or not, I have just resaved the Voicetrading trunks and tried again and they are now working ok. I have no idea if Voicetrading fixed it or saving the trunks again in PBXes fixed it. My other trunk providers continued fine all the time.

Regards

Posted by silver84 on 04.08.2011 at 22:17:

RE: Voicetrading problem

I got som error twice with voicetrading

Once I got "this number is not a european number" answer from voicetrading lady

Second time I got connected with someone speaking a language I couldn't understand.

I was on premium route BTW

How weird...

Posted by telagente00 on 04.08.2011 at 22:49:

RE: Voicetrading problem

That is weird,
I had the Sip error 500 with Grey, Standard and Premium routes.
All working ok now anyway.

Posted by halldis on 13.08.2011 at 15:35:

RE: Voicetrading problem

I think I will discard voicetrading.

The CLI is not passed correctly all the time. It depends on the carrier your call will go through. I can't afford to have different CLI without knowing it.

Posted by telagente00 on 13.08.2011 at 20:33:

RE: Voicetrading problem

I haven't seen any CLI problems with Voicetrading, well nobody has mentioned it to me anyway.
If you find a better/cheaper supplier please let me know.

Posted by halldis on 16.08.2011 at 13:58:

RE: Voicetrading problem

This is what I found out.

A-Z termination provider, such as Voicetrading, use a variety of direct carriers for their interconnection.

Each carrier handles the CLI in a different way, there isn't a common standard. The callers don't know which carrier their calls are routed through.
Some of them handle foreign CLI (for example calling from Italywith a french CLI), while others don't let you change country (CLI +33123456 will be transferend as +3933123456)

In other words, you can't be sure that your CLI gets delivered correctly all the time.