PBXes (http://www1.pbxes.com/forum/index.php)
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-- Bugs (http://www1.pbxes.com/forum/board.php?boardid=24)
--- RE: cancell G.729 sub. (http://www1.pbxes.com/forum/threadid.php?threadid=1258190843)


Posted by flowersd on 14.11.2009 at 10:27:

cancell G.729 sub.

hi,

i've been trying to cancell my G.729 in my account but for some reason i cant do it via paypal , i cant find the "cancell payment " button .
i wanted to cancell it last month but couldnt do it .

pls pls help me
thanks


Posted by Diafora on 15.11.2009 at 01:11:

RE: cancell G.729 sub.

We will try to help you, but this will be most probably delayed until Tuesday. If nothing happens by then, please update this thread.

Thanks and I am sorry for the inconvenience.


Posted by i-p-tel on 16.11.2009 at 01:50:

RE: cancell G.729 sub.

This should be addressed to Paypal support. We can't help in this case.


Posted by pasqualei on 16.11.2009 at 22:13:

RE: cancell G.729 sub.

Here is a way to cancel a subscription:

1. Go to Account -> History
2. Search for a time-range ample enough to include the date of last charge for "i-p-tel GmbH"
3. Click on "Detail" for that transaction: payment status should be marked as "Active"
4. Finally, Click "Cancel Subscription"



Pascal,

Have you considered adding another method of payment? I had a problem with subscriptions because Paypal system cancels a subscription if you change a credit card number that is the primary source for payments. As a consequence I ended up paying for 2 months of PBXes, since they would not give me a refund for the months lost (and after admitting their system glitch!)

Paypal is a very unfriendly company, and their site is really horrible.

Pasquale

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