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Posted by jjpieper on 13.05.2008 at 11:49:

calls diverted to voicemail; "{name} is on the phone"

Hi,

I'm having a problem with my pbxes premium account. Whenever there is an external call on any of my trunks, I cannot receive a phone call on another trunk. This happens also when the calls are placed / received from different extensions. It seems as though my account does not allow for multiple simultaneous calls. Caller waiting with two calls on the same extension is not working either. As the subject line suggest, any secondary call is on the system is diverted to the extension's VM which answers by "{name} is on the phone".

I have checked my configuration and cannot find any error on my part which might trigger this behavior. I have done a 'submit and start' many times, that doesn't help.

Thanks!


Posted by pasqualei on 13.05.2008 at 15:21:

Have you tried *70 for Call Waiting Activation?


Posted by jjpieper on 13.05.2008 at 17:26:

Thanks for your reply! Actually i hadn't. But that would not explain why two incoming calls on two separate extensions is not working, right?

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