PBXes - Print: RE: voicemail problem

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--- RE: voicemail problem (http://www1.pbxes.com/forum/threadid.php?threadid=790)

Posted by mattelton on 15.08.2006 at 00:32:

voicemail problem

For some reason all my extensions are showing the voicemail and directory option as disabled.

If I try to enable this, I get
Cannot connect to Asterisk Manager with /
This module requires access to the Asterisk Manager. Please ensure Asterisk is running and access to the manager is available.

Is there an issue currently, or is it a problem with my account?

Matt

Posted by i-p-tel on 15.08.2006 at 00:52:

RE: voicemail problem

In this case please re-login.

Posted by mattelton on 15.08.2006 at 01:25:

Thanks that is now working correctly.

Matt

Posted by Diafora on 28.08.2006 at 13:50:

You might have to execute a Submit & Start in the Personal Data section, to get this working properly again.

Posted by supernettel1 on 02.09.2006 at 18:23:

I posted a thread sat http://www1.pbxes.com/forum/thread.php?threadid=832&sid= which Pascal you subsequently closed. Although this may or may not have been the same problem , as I see no voice mail issues, the problem has worsened today to my PBX being completely non functional.

I do not believe there is any solution here and I do not appreciate being shut down by you closing the tread, just becase you THINK it looks like a similar thread, that appeared to have fixed iteself!

MY SUPERNETTEL PBX IS COMPLETELY DOWN AND YOU SHUT DOWN MY THREAD!

Posted by i-p-tel on 02.09.2006 at 20:49:

Fragezeichen RE: voicemail problem

I didn't shut down your thread. You appeared to have the same error message when clicking on your status display. So I linked it to this thread.

Now I logged into your account 'supernettel' and checked the status display. No error message and it is looking ok. What do you mean by 'completely down'?

Posted by supernettel1 on 02.09.2006 at 23:23:

You had closed the thread!

I mean that all it did was tell me the error when checking the status display, as I indicated last night.

Thgis morning, no device was registering. Wehether everythoing else worked or not I would still say "completely down" is an applicable phrase, as it is a PBX, not just a pretty web interface, therefore if the calls do not work, it is "completely down"

Posted by i-p-tel on 03.09.2006 at 02:14:

Lampe RE: voicemail problem

As you are talking in the past I assume your PBX is up again.

What happened was: Due to a temporary network failure in the data center in San Diego your premium account was automatically moved to Frankfurt. This required a re-login from your side to see the status display.

However, I don't exactly know what the reason for the temporary failure of your PBX was. I guess you clicked 'Submit & Start' instead of a re-login which our software could not handle in this case. We have corrected this.