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-- Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups (http://www1.pbxes.com/forum/board.php?boardid=20)
--- RE: Digital receptionist + IVR (http://www1.pbxes.com/forum/threadid.php?threadid=77)

Digital receptionist + IVR

I wonder if we could expect to have a IVR feature
that could allow people calling from outside dial the extensions?

or maybe de 49 Euro services fee could cover it?

RE: Digital receptionist + IVR

The digital receptionist should do exactly what you are looking for. Use it with a greeting message like this: "If you know the extension of the party you are calling, dial it now. Otherwise press 0 now." Option #0 could be linked to a queue (the directory with # does not work yet).

So no need to pay any fees except you want us to set it up for you. Regarding your personal message: what providers other than Paypal would you like to see?

Best regards,
Pascal

I would like to see at least 2checkout.com that would be the cheaper for you. Why? paypal does not support my country so I couldn´t pay even if I wanted to do so

What country am I in? Peru!

More On IVRs

What is the best way to make internal extensions inaccessible to outside dialers? I know that in regular asterisks, you create different groups.

Digital receptionist

I have tried to use the digital Receptionist, The caller should be able to dial the extension, howeever it apparently is not working.

It says for example "dialing 501 dials extension #501" but always returns a fast busy signal when 501 is dialed and 501 is on line. I was curious abpout the '#' preceeding the extension number and wondered if the system was actually trying to reach #501 in place of 501

I think I'm experiencing a similar problem ... I am directing inbound PSTN calls to IVR via a SPA 3000, doing the normal "press 2 for X, 3 for Y, 9 for voicemail" stuff. Sometimes the numbers entered are recognized, but mostly not. I've tried from both cellphones & fixed-line phones.

RE: Digital receptionist + IVR

@dubaistu
To block certain extensions you could add an appropriate option to the voice menu, e.g. option 2 for blocking extensions 2XX.

@sollano16
Try changing dtmfmode on the extension of your PSTN gateway.

Digital Receptionist

Hi,

I recorded a digital receptionist few months ago. Now wanted to change it, so deleted it and created a new one with *77 then listened to it *99 then pressed continue as per your instructions in the config. Somehow I still get the old digital receptionist message. If I delete all the receptionist configs then add a new one, I still hear the old one.irdurrani@gmail.com

RE: Digital receptionist + IVR

The problem has been fixed.

RE: Digital receptionist + IVR

Zitat:

Originally posted by i-p-tel The digital receptionist should do exactly what you are looking for. Use it with a greeting message like this: "If you know the extension of the party you are calling, dial it now. Otherwise press 0 now." Option #0 could be linked to a queue (the directory with # does not work yet). So no need to pay any fees except you want us to set it up for you. Regarding your personal message: what providers other than Paypal would you like to see? Best regards, Pascal

Sorry to dig a post up from the grave, but when can we expect the # directory feature to work?

RE: Digital receptionist + IVR

Thanks for your reminder. It's working now.