PBXes - Print:

PBXes (http://www1.pbxes.com/forum/index.php)
- English (http://www1.pbxes.com/forum/board.php?boardid=16)
-- Bugs (http://www1.pbxes.com/forum/board.php?boardid=24)
--- (http://www1.pbxes.com/forum/threadid.php?threadid=1869)

Posted by megasystem on 01.03.2008 at 10:41:

Problems with server

Hello,

We can not access the Tokyo server now. All the accounts can not make and receive calls. Check it ASAP please

Posted by i-p-tel on 01.03.2008 at 15:54:

RE: Problems with server

Do you still have this problem? There must have been a power outage in the Tokyo data center.

Posted by megasystem on 01.03.2008 at 16:09:

Tokyo server

Yes, we still have the problem.
Please contact the Data center!

Posted by i-p-tel on 01.03.2008 at 16:49:

RE: Problems with server

Power was restored 6 hours and 40 minutes ago. The server is working according to our checks and we can see CDRs in your Call Monitor. Please describe what problems you still have.

Posted by megasystem on 01.03.2008 at 17:04:

Now, the system is working. I think the system is working because you reboot it, correct?
We had the problem from 16:20 to 23:40 ( about 6 hours )

Posted by i-p-tel on 01.03.2008 at 17:58:

RE: Problems with server

No, we did not reboot.

This was the first outage that we noticed in the datacenter in Tokyo. Automatic failover and switchback did not work exactly as in the other datacenters. We corrected the error.

By correcting this error your PBX got reset (like pressing Submit & Start in Personal Data). Maybe resetting it had also solved the problem but I guess you had already tried that.

Posted by megasystem on 02.03.2008 at 04:49:

We tried many times to reset pressing Submit&Start, but PBX didn't reset.
Thank you