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-- Miscellaneous (http://www1.pbxes.com/forum/board.php?boardid=19)
--- RE: Blocking of Account (http://www1.pbxes.com/forum/threadid.php?threadid=1797)

Blocking of Account

I am confused as to what Pbxes wants or policys are!! I asked a question about registering free accounts recently i was told I need to pay for my clients to register them as premium acccounts which I have now been doing. Then over the weekend I went ahead and cancelled subscriptions for premium accounts based on the notice that said if you cancel your premium subscription the account will revert to a basic free account. Most of this premium subscriptions I have run for over 3 months.and the accounts were not making use of the premium feautures. next thing I know is Pbxes cancels all the accounts and proceds to block them all including my own and ask me to pay 50 Euros since I had violated the terms. i have spent the last 2 days trying to contact PBXes since I can only get through to you on the forum , but cannot upgrade to premium to access the forum unless paypal is verified and all my previous verification is out the window becuase you cancelled account and new verification takes 3 days! Plus the email address you have on your paypal contact info is not answered. There is no way to contact you! And then this evening I get email unblocking the account and requesting me to upgrade to premium again. Which by the way I did so i could post on the forum but has not registered so will still not allow me full access!. What exactly are your polices regarding accounts and resellers spell it out clearly ? Secondly you really should do something aboiut contacting your organization. Its unneccesarily difficult in certain situations.

omonla

RE: Blocking of Account

Please follow up in the following thread to avoid the same subject appearing more than once:
http://www1.pbxes.com/forum/thread.php?threadid=1719