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I can't call to free number like 803868

Hi It's almost a month now that I can call this free italina number: 803868
The phone remains silent.

There's a reason?

ask the provider in your trunk as pbxes is only a middle man.

What you can do to check is use a sip softphone and register the trunk/provider there and see if you can make a call that way.

If you can't than it's a problem of the provider.
If you can make the call than the problem must be somewhere in the pbxes settings, either your own settings or something else.

As bobmats said, the problem is most likely either

1) Your VoIP provider does not permit calls to these numbers
It is common for VoIP providers to prohibit calls to special rate numbers or services.. (for example in North America and Australia, most VoIP providers don't allow calls to 1900/1902 numbers).

2) You have not set-up a dial pattern in the PBXes outbound route settings that will allow this call to go through. If for example the dial pattern is "XX." (without quotes), all calls should be put through to the trunk. But if for example you had a dial pattern of NXXXXXXXXX the call may not be put through to the trunk.

My Dialplan is XX.
I'm cheking with my provider and it seems to be a his problem