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--- RE: I can not transfer the calls (http://www1.pbxes.com/forum/threadid.php?threadid=1674)

I can not transfer the calls

When i press ## + (extension number ) to transfer the line come down. I can do it with another account, i think we have some problem whit sannas account.

What kind of User Agent (ATA, soft-phone) do you have?

We are using Softphone (eyebeam)

RE: I can not transfer the calls

Please check if all parameters of your two accounts, the one it works with and the one you have the problems with, are the same.

• The most probable reason for a hangup is a provider incompatibility. There are some providers that hangup on receiving #'s.

Hi Pascal.

I am check the Sannas accont now. I can not find anny problems with the DTMF. We are using Voxbone DID's fpr all accounts.
We can use ## with megasystem account, to try i was map the megasystem account and we had the problem with Sannas account.
How can we solve this problelm?

Regards,

RE: I can not transfer the calls

• The next probably reason is that your PBX needs a reset ("Submit & Start" in "Personal Data").
  
• Another reason might be G.729 passthru which should be left disabled in case of problems.

Pascal,

If you mapped any DID to megasystem account and call the number, when you hear the IVR menu,
press ##. After that you can hear the ASTERISK MENU PROMPT.
But, If you map the same DIDs to Sannas account, and press ## on IVR, you can not hear anything (Silence)

Thanks
Fernando

Pascal, sorry i can't no explain to you very well.
Let's cancel sannas account and transfer to another one, ok?
I will setup the new one, and after that you change to Premium account, agree?

RE: I can not transfer the calls

http://www1.pbxes.com/forum/thread.php?postid=5159#post5159