PBXes (http://www1.pbxes.com/forum/index.php)
- English (http://www1.pbxes.com/forum/board.php?boardid=16)
-- Bugs (http://www1.pbxes.com/forum/board.php?boardid=24)
--- (http://www1.pbxes.com/forum/threadid.php?threadid=1659)

Call recording happening only for first 1-2 minutes.

Hi,

The call recording feature is not recording the entire call. On the recording, only first 1-2 minutes of the call exisit.
I am using windows media player to download and play the file.
Please look into this and help

THanks

Hi,

same problem for me

Richard

I have purchase premium account alongwith G.729 codec just to record calls, and I also have the same problem, just 1 to 2 first minutes of call is recorded and rest of the calls are skipped. Have posted quite a few treads to find the answers? lets see what pbxes.org team has to say.

RE: Call recording happening only for first 1-2 minutes.

Please provide us with the call details when you observed this. It would be good to have the line in the call monitor and the file name.

As requested, enclosed please find the call detail.

1st call.

2007-11-05 10:48:11 "0426616777" <426616777> 1 chat.brain.net.pk ext-group 3591 sec play download

File Name: g101-20071105-104811-1194259691.689.WAV

Above call was established for 3591 seconds but call recording exists only for first 2 minutes.

2nd call.

2007-11-05 08:13:09 "Imran Malik-101" <101> 00903075887090 Turkey brain from-internal-cont 2673 sec play download

File Name: OUT101-20071105-081309-1194250389.685.WAV

Same with 2nd call first 2 minutes of recording exists and rest of the call is not recorded.

There are hundreds of other calls that does not have complete recording,


Thanks

I am still experiecing the same problem, I have reduced the call time out value to 3 minutes, but still no luck, now only first few seconds of the calls are being recorded.

RE: Call recording happening only for first 1-2 minutes.

I guess the recordings are only incomplete for calls that hit the configured call timeout. Can you confirm this?

Recordings are incomplete for all calls either if the call hits time out value or it does not. But I have noticed that the all recordings of calls hitting call time out value are not recorded to its full length. Also tried to increase the time out value to 999 minutes but still no luck. recently I received a call which was 35 minutes in length but the recording only exists for first 3 minutes. This is really annoying. Could you please find a solid solution to this problem?

Same here

Hi, same problem here. Does not record all of the conversations. Please advise. Thanks!

RE: Call recording happening only for first 1-2 minutes.

We have installed a patch to fix the problem. Please click "Submit & Start" in "Personal Data" to run it.

Dear PBXES Team

Many thanks for your help, your work and efforts are very much appreciated. Recording seems to be working fine for now, If there are any issues we will let you know.

Thank you.

Hi,

Problem has been fixed for me few days ago but it seems that we have again this problem.I just made some tests and again recorded message are not available :-(

Regards

Richard