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Posted by gadgets on 10.07.2007 at 00:42:

Call recording based on specific queue

Hiya,

Is it possible to specify recording all conversations based on them coming in on a specific queue, rather than just all calls on a specific extension.

Specifically, we'll have two users whose extensions will respond to specific departments or direct dial numbers and I don't want to have these calls recorded automatically. But if either of those same users receive a call from say a "customer services" queue, I want the ability to record those calls automatically.

Thanks in advance

jules

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