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--- RE: DID not available after payment (http://www1.pbxes.com/forum/threadid.php?threadid=1494)

DID not available after payment

Hi

I received a mail today that my premium account had been disabled due to failed payment.
It seemed that Paypal was still using my old creditcard. After correcting this and paying the bill, my premium account was restored and all settings were back at normal.
However, the DID I purchased from IP-tel is still disconnected. Very annoying because it's the main inbound route!

Can IP-tel not give the customer a warning prior to disabling an account. Creditcards do expire every four years. And I don't like being disconnected in such a harsh way...

Being a good customer, I hope every thing will be back to normal as soon as possible?

Regards
Fred

RE: DID not available after payment

Before our mail was sent PayPal sent a total of six emails to you. Now that your DID got disconnected after that, please order a new one. We will try to get the old number.

RE: DID not available after payment

I know that Paypal has sent me mail about this, and I have entered my new creditcard more than a week ago, but it tried to use the old one.

Can you verify if the number is still available? Otherwise I would like to request another DID on our other account at PBXes...

Regards
Fred

RE: DID not available after payment

The number is still available. Please order a new one and we will be able to assign the old one to you.