PBXes - Print: RE: Calls not being transfered to voicemail in any ext.

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--- RE: Calls not being transfered to voicemail in any ext. (http://www1.pbxes.com/forum/threadid.php?threadid=1478550905)

Posted by cbb on 07.11.2016 at 22:35:

Calls not being transfered to voicemail in any ext.

Hi,

Calls are no being transfer to voicemails, if not answered, in any extension.

I already reset the PBX and no change.

Please advice.

Posted by i-p-tel on 09.11.2016 at 12:23:

RE: Calls not being transfered to voicemail in any ext.

According to your logs you've already solved this yesterday. If you want please share your solution.

Posted by cbb on 10.11.2016 at 03:44:

RE: Calls not being transfered to voicemail in any ext.

Sorry,

Your assumption that the problem has been resolved is incorrect.

People can not leave messages in a voicemail if the call at the extension is not answered. Instead, the PBX ends the call.

This problem is affecting all extension across the board and it is damaging deeply our business.

I will appreciate if you can resolve this glitch in your system as soon as possible.

Best Regards,

Posted by i-p-tel on 10.11.2016 at 11:37:

RE: Calls not being transfered to voicemail in any ext.

We assumed that because you said voicemail wouldn't be functioning at all and on an internal call directly to an extension you successfully got voicemail the day before yesterday.

There are two possible reasons why your voicemail on ringgroups does not work:

1) You have set the general ring timer to 30 seconds while your ring group timeout is 35 seconds. Try the other way round (the general ring timer longer than the timeout of the ring groups).

2) Incoming calls to your PBX are sent back into your PBX via SIP URIs in inbound routes. Try if sending directly to the appropriate menu or group solves the issue.

Posted by cbb on 11.11.2016 at 05:12:

RE: Calls not being transfered to voicemail in any ext.

Hi,

I took your 2 suggestions into consideration and did a lot of testing.

All calls ringing on a ring group ARE transferred to voicemail regardless of the setting of the general ring timer or regardless if the incoming routing was called using SIP URIs or not.

All calls ringing on an Ext ARE NOT transferred to voicemail IF the incoming routing was CALLED using SIP URIs by another incoming routing.

I need to use SIP URIs to create time sensitive menus.

What are your suggestions to solve this problem ?

Why calls ringing to Extensions behave differently than calls ringing to ring groups ?

Thanks,