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--- RE: call audio recordings missing (http://www1.pbxes.com/forum/threadid.php?threadid=1430838535)

call audio recordings missing

Hi, all my recordings disappeared from my call monitor page.

Can you check it out please?

Thanks,

-crash

RE: call audio recordings missing

When changing servers (in Personal Data) call recordings are not transferred. When changing back they are still present.

Now you are on www3. I could not find old recordings on any other server. We haven't copied old call recordings during server upgrades of www1 and www3 in March and April.

RE: call audio recordings missing

thanks for your reply but this is not good, can you recover it please?

i need my call recordings and i hope that " We haven't copied old call recordings during server upgrades" doesn't mean "we lost your data of the last 8 years", because it would be very serious.

cheers,

-crash

RE: call audio recordings missing

Unfortunately they've gone. Because we always keep CDRs only for a limited time of one year you could only access calls of last year anyhow. You can download recordings if you want.

Next server upgrade - when www2 and www4 are finished too - is planned for 2024. So this is expected to be stable for the next 9 years.