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--- RE: call audio recordings missing (http://www1.pbxes.com/forum/threadid.php?threadid=1430838535)


Posted by crash on 05.05.2015 at 17:08:

call audio recordings missing

Hi, all my recordings disappeared from my call monitor page.

Can you check it out please?

Thanks,

-crash


Posted by i-p-tel on 06.05.2015 at 11:29:

RE: call audio recordings missing

When changing servers (in Personal Data) call recordings are not transferred. When changing back they are still present.

Now you are on www3. I could not find old recordings on any other server. We haven't copied old call recordings during server upgrades of www1 and www3 in March and April.


Posted by crash on 06.05.2015 at 11:49:

RE: call audio recordings missing

thanks for your reply but this is not good, can you recover it please?

i need my call recordings and i hope that " We haven't copied old call recordings during server upgrades" doesn't mean "we lost your data of the last 8 years", because it would be very serious.

cheers,

-crash


Posted by i-p-tel on 06.05.2015 at 23:30:

RE: call audio recordings missing

Unfortunately they've gone. Because we always keep CDRs only for a limited time of one year you could only access calls of last year anyhow. You can download recordings if you want.

Next server upgrade - when www2 and www4 are finished too - is planned for 2024. So this is expected to be stable for the next 9 years.

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